Client Due Diligence Administrator at Momentum Metropolitan Holdings Limited

Role Purpose    

• The Client Due Diligence (CDD) Administrator is responsible for supporting the Compliance Due Diligence function by identifying, requesting, receiving, reviewing and managing client documentation required to perform effective due diligence checks and risk rating assessments.
• The role ensures that the accountable institutions can be appropriated risk rated by the Compliance CDD analyses in line with regulatory, compliance, and internal policy requirements, contributing to the organizations compliance and risk management framework.
• This is an administrative role, client facing and back office facing role requiring a high level of clear communication, accuracy, efficiency, and attention to detail in a pressurized, time-sensitive environment.

Requirements    

Experience and Qualifications

• Minimum of 2 years’ previous experience in administrative, client service or compliance environment.
• Familiarity with client onboarding, KYC, CDD, or regulatory documentation requirements will be advantageous.

Duties & Responsibilities    

The incumbent will be co-responsible for the following:

• Understand the accountable institution categorization and structure to correctly determine and confirm the required due diligence documentation required, in line with the applicable regulatory and compliance requirements.
• Request, receive, track and manage client due diligence documentation to ensure completeness and validity.
• Liaise with internal and external stakeholders as well as clients to follow up on outstanding or incomplete documentation.
• Perform preliminary due diligence checks to support swift and accurate risk ratings by CDD analysists of institutions.
• Communicate clearly and professionally with clients and stakeholders via e-mail, telephone and teams regarding documentation requirements and queries.
• Support escalation of complex cases to relevant CDD analysists or senior team members for guidance.
• Maintain accurate records, logs and reports related to the Due diligence activities.
• Ensure that all documentation is correctly recorded, stored, and maintained for audit and compliance purposes.
• Adhere to the agreed turnaround times and service level expectations.
• Identify gaps, inconsistencies in process, check lists and training documentation and escalate to the necessary individuals to rectify to ensure accurate working environment for the team.
• Support continuous improvement by suggesting process efficiencies within the client due diligence lifecycle.
• Work collaboratively within the team and wider client service and compliance teams to ensure consistent exceptional service delivery.

Competencies    

• Strong written and verbal communication skills.
• Resilience under pressure.
• Attention to detail.
• Reliability and Accountability.
• Proactive problem solving.
• Strong organizational and time management skills.
• Team collaboration.
• Professional, client-focused approach.

Closing Date    

• 2026/02/08