Assistant Front Office Manager at Newmark Hotels

Job Advert Summary    

• The Rockefeller Hotel is seeking a passionate, service-driven, and experienced Assistant Front Office Manager to support the Front Office Manager in leading the Front Office team and delivering exceptional guest experiences.

Minimum Requirements    

• Diploma or Degree in Hospitality Management or a related field.
• Minimum 3 years' experience in a Front Office supervisory position within a hotel environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• High level of professionalism and attention to detail.
• Proficiency in hotel property management systems and Microsoft Office.
• Ability to work shifts, weekends, and public holidays.

Duties and Responsibilities    

• Assist in managing the day-to-day operations of the Front Office Department.
• Ensure exceptional guest service and create memorable guest experiences.
• Supervise Front Office staff, providing coaching, training, and support.
• Handle guest complaints and special requests professionally and efficiently.
• Monitor arrivals, departures, room allocations, and occupancy levels.
• Ensure compliance with hotel policies, procedures, and service standards.
• Assist with reporting, cash-up procedures, and revenue management initiatives.
• Support the Front Office Manager in achieving departmental objectives and guest satisfaction targets.

Deadline:9th August,2026