Client Liaison Officer (JN -012024-27065) at DAV Professional Placement Group

QUALIFICATIONS, EDUCATION and EXPERIENCE:

• Matric (Grade 12) and/ or Post- matric qualification will be added as advantage
• At least 1 - 2 years customer background in call centre or service environment/ customer relations
• Computer literacy (MS office)
• Must be in possession of a valid driver’s license
• Own vehicle (advantageous)
• Must be willing to travel at short notice
• FAIS Accreditation or background will be added as advantage
• Knowledge of the South African medical scheme industry/ healthcare background (Advantageous)

PURPOSE OF THE JOB:

• Visit, interact and assist members in Departments and other public service offices as and when required;
• Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members;
• Receive Scheme correspondence from members and submit to the Administrative team on a daily basis;
• Follow up with members on outstanding information or documents required by the Scheme to finalise business processes;
• Assist the marketing service provider at marketing events by attending to member queries;
• Attempt to resolve all queries at first contact;
• Log all resolved and unresolved queries on a daily basis for reporting purposes;
• Compile a daily activity report;
• Escalate all unresolved queries to the admin team through the team leader on a daily basis;
• Represent GEMS well at all times in line with the mission, vision and values;
• Maintain positive Scheme member and stakeholder relationships;
• Facilitate effective communication between members and the Scheme;
• Compile weekly, monthly and quarterly activity reports for submission to the Team Leader;
• Provide ad hoc information when requested;
• Have extensive Scheme and operational knowledge to assist in resolving member queries;
• Must have the ability to use a computer and required systems to resolve member queries; and Market the Scheme to potential members and assist in enrolling them on the Scheme