Client Relationship Management Administrator at Kaelo Engage

Job Description

The CRM Administrator will be responsible for managing and measuring new business, client relationship and general office and distribution development, administration, marketing activities and query resolution. 
BUSINESS UNIT: CRM

KEY OUTCOMES

• Business Development
• Build relationships with the business development consultants and their stakeholders

Analyse client experiences 
- Identify needs and gaps
- Identify opportunities  
Provide client solutions 
Provide new business solutions
Assist with any business development relevant related administration, events, or marketing activities including quoting
Establish, maintain and support the business development consultants and their clients

• Manage and Maintain Intermediary Relationships
• Onboard, educate and train new intermediary
• Maintain intermediary relationship information and administration requirements
• Build / nurture intermediary relationship 
• Service and manage end to end escalations 
• Work with operations to resolve end to end processes

CRM

• Build relationships with client relationship managers, suppliers and their stakeholders
• Create and maintain client information 
• Update CRM client and distribution lists
• Assisting with event preparations including stock management, administration, documentation, marketing and resource planning
• Assisting with post event administration and reporting

General Office

• Assist with any relevant office related administration, events, or marketing activities

Qualifications

SPECIAL REQUIREMENTS

PERSON DETAILS: WORK EXPERIENCE
REQUIRED

• At least 5 years’ experience in the healthcare Industry (Advantageous)
• 3 years Sales experience (Advantageous)

PREFERRED

• Relevant experience in the business unit described above

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED

• Matric

PREFERRED

• FAIS

TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED

• Making Skills
• Organisational Skills
• Communication Skills
• Negotiation Skills
• Strategic Planning Skills
• Ability to work well within a team
• Ability to work under stress and tight deadlines
• Knowledge of the Healthcare Industry

PREFERRED

Additional Information

•       Accountability
•       Action orientated
•       Communication
•       Business writing and presentation skills
•       Problem solving skills
•       Creative thinking         
•       Strong relationship skills
•       Growth and development mind-set     
•       Planning and organisation
•       Resilient and adaptive     
•       Systems thinking and connecting ability     
•       Professional and brand conscious