Client Service Administrator - Centurion at Momentum

Requirements

• 2 - 5years' relevant experience
• Exposure to the insurance or financial services industry
• Employee Benefits experience (advantageous)
• MS Office Suite (Word, Excel)

Duties & Responsibilities

INTERNAL PROCESS

• Take ownership of all client service requests and ensure that it is resolved timeously and effectively.
• Capture data accurately on relevant systems according to Service Level Agreements.
• Provide relevant information and documentation as requested, in line with relevant guidelines.
• File and maintain all relevant documentation, enabling ease of access by team members.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Adhere to all relevant legislative / compliance requirements.
• Identify and report process and system failures and enhancements to improve client experience.

CLIENT

• Provide authoritative expertise to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in orderto ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area ofresponsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback andprovides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers andstakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of newideas.
• Take ownership for driving career development.

FINANCE

• Contribute to the financial planning process within area.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in theappropriate forum.

Additional Information:

NB: This role is on a Pay for Performance remuneration structure.