Client Service Administrator: Indexing at Momentum Metropolitan Holdings Limited

Requirements

• Matric qualification or equivalent
• At least 1 year administration and data capturing experience in an insurance environment
• Intermediate Microsoft Excel skills
• Employee Benefits experience will be an advantage

Duties & Responsibilities

• Data capturing in respect documents and correspondence.
• Respond to and resolve basic enquiries within agreed service level agreement.
• Redirect emails meant for otherareas to the appropriate individual/mailbox.
• Familiarise self with the various areas within Momentum Corporate in order to gain knowledge of where enquiries should be directed to, if required.
• Ensuring a high level of customer service when liaising with stakeholders.
• Provide support to the front-line team for inbound call overflows & query handling.
• Ensuring that the principles and outcomes of TCF (Treating Customers Fairly) are practiced and achieved in all duties performed and services provided to all stakeholders.

Competencies

• Attention to detail.
• Time management skills.
• Communication skills.
• Planning skills.
• Interpersonal skills.