Client Service Administrator- Sandton at Momentum Metropolitan Holdings Limited

Role Purpose    

• Provide quick and accurate administrative support, to enable the client service area to deliver professional service to clients within Service Level Agreements and legislative / compliance requirements.

Requirements    

• 1 - 2 years relevant experience(essential)
• Exposure to the insurance or financial services industry(desirable)
• Formal qualifications: Grade 12 or equivalent qualification
• Formal qualifications: Relevant business-related qualification

Duties & Responsibilities    

INTERNAL PROCESS

• Take ownership of all client service requests and ensure that it is resolved timeously and effectively.
• Capture data accurately on relevant systems according to Service Level Agreements.
• Provide relevant information and documentation as requested, in line with relevant guidelines.
• File and maintain all relevant documentation, enabling ease of access by team members.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Adhere to all relevant legislative / compliance requirements. Identify and report process and system failures and enhancements to improve client experience.

CLIENT

• Provide authoritative expertise to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Contribute to the financial planning process within area. Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
• Please note that this role is based on the Pay for Performance remuneration structure.

Competencies    

• Examining Information: Analyses and processes information asks probing questions strives to find solutions to problems,
• Teamworking: Works participatively with others is democratic and encourages team contributions collaboratively involves others indecision: making,
• Meeting Timescales: Is target focused and meet deadlines is punctual and keeps to schedule is reliable finishing tasks
• Checking Things: Is meticulous in finding errors ensures accuracy by being thorough and checking details produces high quality work being detailed,
• Following Procedures: Conforms and adheres to rules closely follow instructions and procedures minimises risks by sticking to processes,
• Managing Tasks: Manages tasks by being organised and methodical plans activities systematically sets priorities for tasks,
• Producing Output: Is focused on activity and work quickly keeps busy and maintains productivity is comfortable multitasking to produce output,
• Examining Information: Analyses and processes information asks probing questions strives to find solutions to problems,
• Teamworking: Works participatively with others is democratic and encourages team contributions collaboratively involves others in decision making,
• Meeting Timescales: Is target focused and meets deadlines is punctual and keeps to schedule is reliable in finishing tasks,
• Checking Things: Is meticulous in finding errors ensures accuracy by being thorough and checking details produces high quality work by being detailed,
• Following Procedures: Conforms and adheres to rules closely follows instructions and procedures minimises risks by sticking to processes,
• Managing Task: Manages tasks by being organised and methodical plans activities systematically sets priorities for tasks,
• Producing Output: Is focused on activity and works quickly keeps busy and maintains productivity is comfortable multitasking to produce output,
• Taking Action: Takes action to make things happen uses initiative to start things up shows drive and invest personal energy.

Closing Date    

• 2026/02/11