Client Success Manager at CrewBloom

We are looking for a Client Success Manager who will be the lead point of contact for all client points of contact. This hire will be the go-to person for all matters related to the success of CrewBloom’s clients.

Job Responsibilities

• Execute the client onboarding process. Tasks include kick-off calls, systems prep, and training outlines
• Engage in regular communication with all account POCs
• Execute Quarterly Client Review Calls
• Build, maintain, and strengthen working relationships with the POCs of each client.
• Consult clients on performance enhancement strategies given contractor daily reports
• Develop and execute strategies to drive contractor performance.
• Prepare reports for the leadership team surrounding account wellness
• Respond to client inquiries in a timely manner
• Drive revenue through compensation enhancements, promotions, and account growth
• Troubleshoot escalations to ensure resolutions are achieved
• Send Client satisfaction surveys and execute process enhancements that align with feedback submitted
• Work closely with the Contractor Success team to ensure KPIs are exceeded.
• Act as a trusted advisor to account POCs on all systems and processes.

Required Skills & Experience

• 2-5 years of experience in Account Management
• Excellent written and verbal English communication skills
• Demonstrate ability to engage with and effectively communicate with C-level executives
• Experience with CRM software
• Experience delivering client-focused solutions
• Proven ability to juggle multiple accounts with attention to detail
• Excellent presentation skills

System Requirements

• At least 15mbps main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 4 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

The offer starts at $6 per hour depending on your experience.