Client Success Specialist at MRI Software

• This is a strategic client partnership role responsible for strategic accounts, driving ROI, and managing executive‑level relationships. You will act as a trusted advisor to your clients, leading strategic discussions, improving adoption, and ensuring the long‑term success of MRI’s solutions as well as being a point of escalation for operational and other issues that may arise.
• You will coordinate across Sales, Professional Services, Finance and Support to ensure the client experience is seamless and value‑driven.
• This role requires someone dynamic, articulate, confident, and exceptionally organised — someone who can communicate at C‑Suite level, manage complex tasks, and maintain meticulous documentation.

Key Responsibilities

• Build strong influential relationships with senior and executive stakeholders within assigned accounts
• Monitor and improve client health, usage, and satisfaction using MRI best practices and tools.
• Conduct proactive check‑ins to validate account sentiment and ensure MRI’s data aligns with client experience.
• Identify risks early and execute recovery plans to protect account health.
• Coordinate across Account Management, Professional Services, Billing and Support to ensure a smooth and cohesive client journey.
• Drive internal accountability when the client experience requires intervention or escalation.
• Represent the “voice of the client” and support continuous improvement initiatives.
• Serve as the escalation point for complex client issues, ensuring appropriate prioritisation and leadership visibility.
• Manage escalations from initiation through resolution with clear communication and follow‑through.
• Maintain accurate records, documentation, account plans, and communication logs.
• Stay current on MRI’s product suite, integrations, and roadmap to enable strategic client discussions.

Requirements

• Minimum 3 years in Client Success, Account Management, Professional Services, or Strategic Relationship Management.
• Proven ability to manage C‑Suite and senior‑level client engagements.
• Experience presenting ROI, business insights, and strategic recommendations.
• Background in Real Estate or Financial Services is advantageous.

Skills & Competencies

• Excellent verbal and written communication — confident, polished, and impactful.
• Strong strategic thinking combined with disciplined task management and follow‑through.
• Advanced project and stakeholder management skills.
• Highly organised with exceptional documentation habits.
• Technically savvy; Salesforce experience required.
• Ability to influence outcomes across cross‑functional teams.

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!