Clinical Operations Manager at ICON plc

You will be responsible for managing a local clinical team effectively, maximizing resource use to deliver operational, quality, and fiscal targets whilst ensuring employee engagement, retention and growth.

Management of the Clinical team through:

• Development of plans to support growth and career development of assigned Clinical Operations employees as well as manage the delivery of quality performance in line with their job description.
• Ensures staff development and performance feedback are provided through activities such as mentorship and career development
• Communicates team and individual goals and expectations to ensure direct reports understand their responsibilities
• Responsible for managing the performance of staff
• Promotes a positive and professional work environment that attracts and retains the best talent and delivers services that exceed customer expectations.
• May conduct assessment visits with staff as required by SOPs

Responsible for the management of resources and resource projections to ensure project teams are consistent with client needs, expectations and contractual expectations by:

• Reviewing project tasks and timelines and assigning team members
• Schedules and reviews project tasks, provides leadership in the delivery of services to clients
• Provides guidance/insight on aspects of clinical operations, as well as contingency planning, to accommodate projects while identifying potential impacts to the budget
• Leading Clinical Operations employees in the delivery of services to clients
• Ensuring staff fulfill their responsibilities in accordance with policies, procedures, SOPs, ICH-GCPs, and other relevant regulatory requirements
• Liaising with other functional managers to ensure consistency within the company
• Maintaining utilization of all Clinical Operations employees within department goals

Provides leadership and implement Clinical Operations services and productivity improvements to ensure optimal utilization of billable team by:

• Performing metric collection and data analysis to support continuous improvement in policies, procedures, and business process
• Identifying and implementing process improvements through review of clinical operations SOPs, processes;
• Leading task forces to implement process improvement initiatives
• Building teamwork and improving process and productivity by working within and across functional areas
• Be a point of escalation (internal) for resolution of issues and conflicts.
• Evaluates compliance of assigned Clinical Operations employees with systems and processes
• Provides support with proposal development and participates in client presentations and/or bid defense meetings, as required

Requirements

• Undergraduate degree or its international equivalent in clinical, science, or health-related field
• Substantial clinical trials development experience is required
• Experience supervising or managing professional staff in a clinical research environment required
• Has a good knowledge of Clinical Operations processes and systems.
• Understands interrelation of Clinical Operations functions within the department and across the full clinical trial process
• Ability to set expectations and monitor employee performance.
• Strong mentoring and leadership skills
• Ability to identify and hire strong candidates through hiring processes
• Comprehensive knowledge of SOPs, and other policies and processes required by functional managers.