Job Opportunities at PPS

Minimum Requirements

• Grade 12 certificate
• 3-year Tertiary Qualification in any related field.
• A minimum of 3 years’ experience in Medical Scheme administration
• Sound knowledge of PPSHA Processes, ISO and other related legislation
• Good interpersonal skills and ability to interact with people at all levels
• Computer literacy

Duties and Responsibilities

• Establishing a coaching relationship with each assigned coachee in order to facilitate a productive working relationship.
• Identifying and analyzing areas for coaching in order to assist the development of coaches.
• Establishing coaching goals and corrective/development action emanating from DPS’s/performance appraisals/quality assurance in order to ensure that coachees reach the required standard.
• Provide on the job training to coachees as required
• Do real-time quality assessments with coachees.
• Communicating feedback to coachees during GROW sessions on quality assurance matters using the Administration system/prescribed quality evaluation forms/published reports/voice recorder in order to maintain a high quality of work in the group.
• Liaising with coaches from other groups on a regular basis in order to resolve queries/maintain SLA’s and to build a positive working relationship between various groups.
• Ensuring constant feedback on progress to consultants by regularly updating them on their quality stats
• Maintaining service level agreements for all assigned processes
• Behave in alignment with the PPSHA values