Collections Advisor at FNB South Africa

Job Description

• To recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for refinancing and repossessions.
• To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.
• To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.

Are you someone who can:

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Delivers exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Must have Matric
• Must have negotiation skills" as it is also included in "Good communication, facilitation and negotiation skills
• Hogan and Secure Chat experience an advantage.
• Credit Card product knowledge will be an advantage
• 3 years of previous Collections experience
• Must have ability to build relationships and collaborate with other credit teams.
• Good communication, facilitation and negotiation skills.
• Admin: good business writing skills for emails and Secure Chat queries.
• Must have exceptional customer service skills and a passion to assist.
• Able to work under pressure.

End Date: November 11, 2025