Collections Agent (Northern Suburbs (Cape)) at Tenacity Financial Services

Responsibilities:

• Liaise with customers with have overdue accounts
• Negotiate payment plans and settlements in accordance with company policies.
• Provide exceptional customer service by addressing inquiries and concerns professionally and empathetically.
• Maintain accurate records of customer interactions and payment agreements.
• Monitor accounts to identify potential delinquencies and take proactive actions.
• Collaborate with internal teams to resolve customer issues and provide timely updates.
• Comply with all relevant laws and regulations governing debt collection practices.

Minimum Requirements:

• Grade 12
• Clear criminal record
• Minimum of 12 months Collections experience in a Call Centre environment
• Strong communication and negotiation skills.
• Ability to work in a fast-paced environment and meet performance targets.
• Excellent problem-solving and interpersonal skills.
• Proficiency in using computer systems and data entry.
• Knowledge of debt collection laws and regulations is a plus.
• Experience in working with prescribed accounts is advantageous