Collections Manager at Network Recruitment

Why consider this role?

• You’ll have the opportunity to influence enterprise-wide collections strategy, work with sophisticated data sets and models, and directly impact profitability, risk outcomes, and portfolio performance.

Key Responsibilities

• Lead the strategic development and optimisation of collections strategy across the full collections lifecycle
• Design, implement, document, and monitor collections models and strategies
• Analyse portfolio-level data to identify risks, trends, and root causes, and propose data-driven solutions
• Develop, forecast, and track collections targets and scorecards, ensuring performance against KPIs
• Collaborate with BI teams to ensure dashboards and reporting are relevant, accurate, and fit for purpose
• Recommend and implement champion/challenger strategies to continuously improve portfolio performance
• Support operations by integrating analytics and models into day-to-day collections processes
• Develop strategic campaign plans to optimise resource utilisation and collections effectiveness
• Identify and recommend improvements to systems, processes, and policies
• Communicate complex analytical insights to non-technical stakeholders

Job Experience and Skills Required

Education:

• Honours Degree or equivalent in a quantitative discipline (e.g. BCom with Mathematics, Statistics, Finance, Economics with Econometrics, Actuarial Science, Engineering, or similar)

Experience:

• Minimum of 5 years’ experience in a collections strategy, credit risk, or analytics-focused role
• Proven experience developing and optimising collections strategies and models
• Strong exposure to portfolio analytics, forecasting, and performance optimisation
• Experience within financial services or banking environments (advantageous)

Skills:

• Strong analytical and modelling capability
• Advanced proficiency in SQL and Excel
• Experience with R, Python, and cloud-based data environments (e.g. AWS)
• Strong reporting, automation, and data visualisation skills
• Ability to translate complex analytical concepts into actionable business insights

Non-negotiables:

• Strong quantitative and analytical background
• Proven strategic thinking and stakeholder engagement capability
• Ability to drive performance improvements across multiple portfolio metrics