Commercial Quality Deliver Q&C Lead at Kenvue

What You Will Do 

• The Commercial Quality Deliver Q&C Lead is responsible for regional quality oversight and execution of Deliver Supply Chain EMEA organization activities in the areas of Distribution, Transportation, Temperature Control, and Customer Service.

Responsibilities

This role provides leadership and execution for certain services elements for Commercial Quality to support a rapidly changing business with complex and diverse product lines. Primary services in scope include:

•  Providing Transportation and Temperature Control supplier quality management services in accordance with standard purchasing controls procedures.
•  Quality Operations support to the Regional Customer Service organization. Quality Operations support to the Regional Customer Service organization.
•  Interfacing with Regional Deliver Supply Chain Operations to provide a consolidated Quality Review, Metrics and Reporting for the services in scope.
•  Quality Operations support for the Regional Transportation Organization and the IRTE (Inter- Regional Transportation) organization executing in EMEA.
•  Ensuring compliant regional execution and implementation of transportation lane mapping studies, mode qualifications and temperature control systems related to transportation (e.g. monitoring).
•  Define end execute in collaboration with the Operations and Quality representatives of the business, Q&C Processes, Systems and SOPs, in line with policies, standards and applicable regulations.
•  Support in execution of improvement strategy that includes responsibilities for development, implementation, and optimization of the service model in the region. Ensure effective deployment and monitoring of Regional Quality Objectives process. Contributes on establishing programs to effectively monitor and assess the quality system through metrics, scorecards, and non-formal Quality Review with regional Deliver Operations.
•  Responsible for delivering and explaining regional Quality performance metrics on a routine basis and representing Quality for annual regional Deliver objectives planning in transportation and customer service Quality.
•  Ensures robust performance and continuous improvement of the supplier quality program. Responsible to improve and execute the Regional Deliver EMEA supplier management process.
•  Participate in benchmarking activities and industry conferences; integrate knowledge into the program strategies.
•  Identify and explore best practices to improve regional processes in support of the Commercial and Deliver organizations.
•  Develop and manage relationships with internal and external trade and regulatory organizations as appropriate.
•  Other activities as required by management.

Qualifications What We Are Looking For

Required Qualifications

•  This role requires a diverse business background with quality and regulatory compliance competencies in the areas of customer service, transportation, distribution, temperature control and commercial operations for a healthcare business.
•  Business Fluent in English.
•  University degree from a nationally accredited institution. Preferably degree in pharmacy, chemistry, or life sciences.
•  Decisive, organized, and able to navigate within a complex regional environment.
•  Previous experience interfacing with global regulatory agencies, e.g., ANVISA, INVIMA, FDA, MHRA, TGA, notified bodies, etc., and a history of success and credibility resolving regulatory compliance issues.
•  Quality system management experience, including advanced Quality Technology Systems.
•  Excellent communication / presentation skills, able to inspire trust and quickly build credibility within the Quality & Compliance, Supply Chain, and Commercial organizations.
•  Expert level knowledge on Audit and inspection, Change Control, NC/CAPA, Root Cause Analysis, Documentation Control

Desired Qualifications

•  Experience with the regional aspects of the role specifically: multi-cultural / multi-country locations and country specific healthcare regulatory requirements.
•  Experience in building consensus and able to impact outcomes without always having line authority.
•  Ability to negotiate trade off decisions across the organization. Must have strong collaboration and influence management skills to partner effectively across functions and operating units.
•  Strong analytical and strategic skills with a Bifocal approach - ability to zoom-in/zoom-out for strategic and tactical, high-level, and detailed.
•  High tolerance for ambiguity in a complex environment. Makes the complex clear and easily understood by others.
•  “Hands-on” operational orientation.