Community Manager at Cookpad

Description

About Cookpad:

Cookpad is a tech company building the world’s largest community platform for people to share recipe ideas. There are 100 million people in over 70 countries using Cookpad every month in over 30 languages.

Our mission is to make everyday cooking fun. We believe we can build a better world through encouraging even more people to cook. Everyday, home cooking has a profound impact on ourselves and the world around us. It makes us healthier and connects us with our friends and family. Through solving the problems related to everyday cooking, we help people live happier and healthier lives in an environment that is more sustainable. That’s how we want to impact the world.

Requirements

As a Community Manager for Cookpad in South Africa, your role will be to build a user community that people who like cooking want to be a part of. Your tasks and responsibilities include:

• Designing the scheme and rules of the community

• Managing community building activities such as recipe contests and events

• Coordinating and posting social contents across channels

• Managing user-generated contents applying "User-First" mindset

• Using “Build-Measure-Learn” approach in community retention activities

• Responding promptly to user feedback and solving user problems

• Working closely with the regional leader and the product team acting as the bridge between users and product

We are looking for people with drive, desire and the know-how to get one step ahead of the need. This role will be perfect for you if you:

• are passionate about Cookpad’s mission to make everyday cooking fun, and growing the Cookpad community in South Africa

• are interested in how cooking can have a profound impact on the everyday lives of billions of people around the globe and on the planet

• hold a Bachelor degree and have strong work experience (would be better if related to digital service)

• have strong listening and communication skills with the ability to build and maintain good rapport with users through writing and handle situations with confidence, tact and resourcefulness

• have good independent problem solving capability

• are a self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment and under extreme uncertainty, while maintaining a positive, proactive and energetic approach; are highly organized and able to multitask

• have editorial skills, including copywriting and proofreading

• have good sense/skills of data analysis

• have working knowledge of online working tools; can master new online tools quickly

• have a strong understanding of digital marketing; having good execution knowledge of relevant marketing tools will be a plus e.g. social media analytics tools and Search Engine Optimization (SEO)

• have previous work experience in an international team environment

• would be better if you have graphic design skills/experience

The right person for this role will know exactly why they want to work for Cookpad and what they can contribute to our mission, so please apply using the link and submit your CV, along with a meaningful covering letter telling us why you are the one.

What happens next?

Our hiring process is designed to let your talent shine and for us to get to know each other so we know we’re the right fit. When we receive your application, it’s reviewed by the hiring team to see if your experience and motivations are a match for what we’re looking for in the role. Next step is an online test to understand more about this role before proceeding to interviews.

Equal Opportunity

The Cookpad team is made up of an incredible, diverse range of people. We are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

Your Privacy

When applying for a job with Cookpad, we will collect personal data about you. We use that personal data for recruitment and hiring related activities, including analysis of those activities. Such processing is legally permissible under Art. 6(1)(f) of the General EU Data Protection Regulation and UK GDPR as necessary for the purposes of our legitimate interests, which are the solicitation, evaluation, and selection of applicants for employment.
You can read more about how we use your personal data in our privacy policy, as well as your data protection rights. If you are an applicant from Europe, you can read our privacy policy here. If you are an applicant from a country other than Europe, you can read our privacy policy 

Benefits

People join us because they share our vision to improve people’s lives. We hire passionate, smart and innovative people who want to make a difference. There is freedom to be innovative and put forward brave ideas. We offer competitive fees as per market standards.