Community Manager at iKhokha

So, what will you do?  

• You will be required to manage and maintain iKhokha’s social media. This Community Manager will be responsible for managing and moderating social media platforms, to engage users and create an interactive relationship between consumers and the company. 

In addition to the above, you will: 

Community Management, Moderation & Reporting: 

• Daily monitoring and responding to post/queries and comments across all social platforms.  
• Managing and growing brand presence through Facebook, Instagram, Twitter, LinkedIn, TikTok and other platforms. 
• Interact with our audiences, using creative means to foster and grow our online communities using the iKhokha brand tone and to encourage User Generated Content. 
• Review community comments and posts, and drive engagement. 
• Field queries on social media and feed inquiries through to the Support Team.  
• Stakeholder management with multiple internal teams. 
• Respond to comments to create a positive community and add value to our customer’s experience. 
• Escalate possible issues or concerns to relevant stakeholders. 
• Identify opportunities to grow the brand and delight customers on social media.  
• Seed content and discussions in our communities to keep them active and valuable to our users. 
• Assist the social media manager with various social media related tasks. 
• Ad hoc tasks such as contacting competition winners and liaising with customers as and when required. 
• Experience in tagging social media complaints, queries and compliments on listening tool and reporting back on it. 
• Assist Social Media Manager in running training sessions internally with creative team and sales force and externally where required to train on Social Media Marketing. 
• Log all jobs using an online project management tool and scope the size of each one for team reporting purposes. 

Content Creation:  

• Collaborate with content team to regularly produce proactive ideas that helps grow brand 
• Contribute to brainstorming and ideation sessions 
• Analyse and identify social media trends and feedback to the broader team.  

Qualifications

• Post-graduate degree or National Diploma (or similar), specialising in Copywriting / Journalism / Marketing, or similar. 

Deal breakers: 

• 2-3 years’ experience as a community manager, managing social media communities on behalf of a brand or organisation.