Compliance Agent at iStore

Purpose of the Role

• The Cellular Compliance Agent is responsible for identifying and mitigating risk through the effective management, monitoring, and verification of all funded channel transactions within the iStore business.
• This role plays a key part in ensuring compliance standards are maintained, operational processes run efficiently, and escalations are resolved effectively.

Key Responsibilities

• Perform daily compliance checks on all funded channel transactions
• Ensure operational alignment and compliance relating to cellular contract transactions
• Investigate, manage, and resolve compliance escalations efficiently
• Provide support to stores and assist with customer service-related escalations
• Ensure compliance support structures are maintained during trading hours
• Provide ongoing guidance, training, and support to store staff on compliance processes
• Build and maintain strong working relationships with internal stakeholders and store teams
• Collaborate with internal and external stakeholders to ensure favourable business outcomes
• Identify potential risks and assist in implementing preventative measures

Requirements

• Matric certificate or relevant tertiary qualification
• Minimum 2 years’ retail experience
• Telecommunications industry experience would be advantageous
• Experience working with cellular contract compliance and risk processes
• Strong administrative, communication, and problem-solving skills
• Ability to work in a fast-paced retail environment with high attention to detail

Competencies

• Strong attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and escalations simultaneously
• Customer-focused with a proactive approach
• Strong organisational and problem-solving ability
• Ability to work independently and within a team