Compliance Operations Team Lead at Luno

The role in a nutshell

In this role you'll help drive Luno’s first line compliance efforts across the globe. You make sure we know who our customers are, identify and monitor high risk customers and activity and report any suspicious activity to the necessary authorities. You’ll lead the global Compliance Operations team, team up with the other members of the Financial Crime team and work closely with our product, engineering and other regional teams to excel in this mission.

Your mission will involve

• Leading the broader Compliance Operations Team with specific focus to hire, mentor and scale a team of talented Compliance Analysts to develop their technical skills and contribute to a high-quality and high performing team. 

• Providing subject matter expertise to all areas of the business, including Customer Success and Product development

• Continuously building and maintaining strong and beneficial relationships with financial institutions and other third parties

• Working with the global Compliance Advisory team to ensure Luno continues to adhere to any new or existing regulatory obligations in the region

• Providing on-the-ground support in areas such as KYC, AML, Enhanced Due Diligence, transaction monitoring, investigation of suspicious transactions and activity, and STR/SAR filing with the relevant authorities.

• Collaborate with cross-functional teams to define, design, and implement new tools and features.

• Provide input into new products and processes from a Compliance perspective 

• Establish and continuously review and optimise Compliance Operations processes to ensure the most efficient delivery of targets and objectives

• Oversee the automation of Compliance Operations processes to improve internal workflows and the customer experience

• Assist in the governance of the team by establishing and maintaining guidelines and policies

• Represent the Compliance Operations team in operations and other stakeholder meetings as required

• Oversee the quality of work performed by the team 

• Create and maintain relevant dashboards and metrics for the team

• QA the effectiveness of the Financial Crime team.

• Preparing reports which measure the effectiveness of the team

• Assist with requests for information relating to police investigations

‘The ideal Lunaut for this role’ will have 

• A relevant Bachelor’s degree with minimum 5 years Compliance experience, 2 of them in a team leadership role

• Dealt with compliance for a fintech, payments or financial services brand, across multiple markets

• Solid interpersonal, project management and prioritisation skills. 

• Unfazed by change

• A strong sense of responsibility and very high level of integrity

• A 'can do' attitude, creativity and a passion for the crypto space!

• A legal background is advantageous and preference will be given to ACAMS certified candidates

In your first three months, you will

• Support the execution of all key milestones and launches (product and country)

• Identify initiatives across our global operations to improve our mission

• Lead and mentor the compliance operations team

• Assist the broader team in developing and delivering world class compliance

Life at Luno

If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.

Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!

• Live long and prosper. We’ve got you covered with excellent private medical insurance. 

• You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera or Codecademy.

• For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start

• Generous maternity / paternity leave. 

• An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!

• Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.

• We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain. 

• Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.