Subscribe to Job Alert
Join our happy subscribers
The mission will involve
Deeply understanding both the global brand and local communication goals and using all moments of community engagement as an opportunity to further them both.
Be the voice of the Luno brand across all social media channels. You will be our audience's online concierge to all things crypto and Luno in order to drive an increase in positive sentiment and brand advocacy. To succeed you will respond to all incoming queries, requests and complaints, tailor responses to each individual that is engaged with, offering two-way genuine communication, follow crisis comms procedures should an incident arise, create synergy between the content we publish and the engagement in the comments, Collaborate with your peers across the timezones to ensure a seamless handover and deliver a 24/7 community management experience for customers.
Partner with global and local marketing stakeholders to help craft the content calendar for the markets in your remit, manage publishing across all channels and compile regular and ad hoc social media reports on wins & misses.
Share best-practices across your team, exploring new tools and processes, helping to develop efficient workflow.
In the first six months you will:
Undergo basic training to become a fully fledged employee at Luno, including marketing onboarding and basic customer success training in order to gain a good understanding of all systems.
Get to know our content and channel strategy in order to best represent Luno on social media channels and take over day to day social media management.
Audit our current social media channel engagement and communities, providing recommendations and plans for improvement. Report back on community engagement to stakeholders, identifying opportunities for change and growth.
Behavioural Attributes:
Leads Change: Takes control and exercises leadership. Initiates action, gives direction and takes responsibility to ensure delivery of objectives/goals/tasks/projects.
Critical Thinking: Provides evidence of clear analytical thinking. Gets to the heart of complex problems and issues. Applies own expertise effectively. Quickly learns new technology. Communicating well in writing and can explain complex technical analysis to a non-technical audience.
Creative Thinking: Open to new ideas and experiences. Seeks out learning opportunities. Handles situations and problems with innovation and creativity. Thinks broadly and strategically. Supports and drives organisational change.
Plans and Organises: Plans ahead and works in a systematic and organised way. Follows directions and procedures. Delivers within the agreed time frames.
Delivers Results: Focuses on results and achieving personal work objectives. Works best when work is related closely to results and the impact of personal efforts is obvious. Shows an understanding of business, commerce and finance.
Performance and Delivery: Focuses on results and achieving personal work objectives. Works best when work is related closely to results and the impact of personal efforts is obvious. Shows an understanding of business, commerce and finance.
The ideal Lunaut for this role will have:
A relevant degree or national diploma.
3 years of experience in social media management.
Experience using social media engagement, reporting, and listening tools.
Good spelling and grammar, with a keen eye that pays attention to detail.
Excellent written communication skills, with an understanding on how to translate complex topics and technologies into easy to understand messaging.
Empathy and the ability to relate to others.
Good time management.
Initiative, knowing how to problem solve and think quickly on their feet.
The ability to work well in a team.
Life at Luno
If you're looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We've got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you've always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How we work
In your first six months, you will:
...start at Luno by learning our processes, meeting the wider team and starting our engineering on-boarding program. After getting comfortable with the basics. You’ll meet the Pod(s) you’ll be working with and quickly align on the teams’ current OKRs and product roadmap. We succeed as a team, so we will provide you with regular feedback from your manager and peers and will encourage you to do the same.
Your mission will involve:
Being an Agile expert, coach, and servant leader
Guiding multiple cross-functional “pod” teams on how to use agile practices and values across product, engineering and operational teams to delight customers
Inspire the team to take responsibility for their delivery process and the outcomes they deliver, focus them on delivering value or failing fast.
Facilitate or remove impediments to delivery and waste in our processes.
Facilitating team ceremonies, and teaching others on how to improve theirs with a wide range of methods and techniques in your toolbox
Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
Coaching on requirements engineering, user story usage, estimation, quality assurance practices, user experience design process, risk management, and more.
Being a role model and tenacious driving force with a strong delivery ethic
Exhibiting ownership of delivery and issues.
Using simple processes to ensure we’re well prepared for software release ahead of launch day.
Appreciation for and alignment with IT Service Management and Support Engineering processes.
Competency in risk identification, mitigation and management.
Outstanding stakeholder engagement, progress tracking, reporting and communications.
Proactively managing dependencies and cross-team coordination.
Accountable for the delivery approach and status within your pods.
An Agile Delivery Lead is an expert in the end to end process of delivering valuable software. They are proactive and accountable for ensuring that the delivery approach for each epic is defined, fit for purpose, tracked, communicated, and constantly tuned as understanding of the solution emerges, while also reactively acting as a servant leader that unblocks teams when they hit a problem. They lead on constant improvement to our delivery processes so that we learn and improve our estimation, risk reduction, velocity, technical quality, and teamwork.
The ideal candidate for this role will have:
Strong understanding of the end to end components of the software delivery lifecycle (SDLC)
A wealth of experience in agile principles, practices, and theory across methodologies such as Scrum, Kanban, eXtreme Programming, Lean, DevOps, DSDM, and SaFE.
Solid knowledge of a ticketing tool such as JIRA a must (We use Phabricator which is similar)
Be friendly, transparent, articulate and driven to succeed
Basic knowledge of and passion for digital currencies like Bitcoin
A work permit for South Africa if you are not a South African citizen
Don’t be put off if you don’t tick all of the boxes – they’re a guide based on what we’d love to see but we appreciate that excellent software engineers have diverse backgrounds.
Remote Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codeacademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity and even (yes, you are reading it correctly) paw-ternity for your furry friend.
Apple all the way. New Macbook, mouse and keyboard.
Annual Inspiration Day... for that pottery course you’ve always been meaning to do!
Work with a diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You'll need to hold the legal right to work in South Africa already as we cannot provide visa sponsorship.
How we work
In your first six months, you will:
...start at Luno by learning our processes, meeting the wider team and starting our engineering on-boarding program. After getting comfortable with the basics. You’ll meet the Pod(s) you’ll be working with and quickly align on the teams’ current OKRs and product roadmap. We succeed as a team, so we will provide you with regular feedback from your manager and peers and will encourage you to do the same.
Your mission will involve:
Being an Agile expert, coach, and servant leader
Guiding multiple cross-functional “pod” teams on how to use agile practices and values across product, engineering and operational teams to delight customers
Inspire the team to take responsibility for their delivery process and the outcomes they deliver, focus them on delivering value or failing fast.
Facilitate or remove impediments to delivery and waste in our processes.
Facilitating team ceremonies, and teaching others on how to improve theirs with a wide range of methods and techniques in your toolbox
Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
Coaching on requirements engineering, user story usage, estimation, quality assurance practices, user experience design process, risk management, and more.
Being a role model and tenacious driving force with a strong delivery ethic
Exhibiting ownership of delivery and issues.
Using simple processes to ensure we’re well prepared for software release ahead of launch day.
Appreciation for and alignment with IT Service Management and Support Engineering processes.
Competency in risk identification, mitigation and management.
Outstanding stakeholder engagement, progress tracking, reporting and communications.
Proactively managing dependencies and cross-team coordination.
Accountable for the delivery approach and status within your pods.
An Agile Delivery Lead is an expert in the end to end process of delivering valuable software. They are proactive and accountable for ensuring that the delivery approach for each epic is defined, fit for purpose, tracked, communicated, and constantly tuned as understanding of the solution emerges, while also reactively acting as a servant leader that unblocks teams when they hit a problem. They lead on constant improvement to our delivery processes so that we learn and improve our estimation, risk reduction, velocity, technical quality, and teamwork.
The ideal candidate for this role will have:
Strong understanding of the end to end components of the software delivery lifecycle (SDLC)
A wealth of experience in agile principles, practices, and theory across methodologies such as Scrum, Kanban, eXtreme Programming, Lean, DevOps, DSDM, and SaFE.
Solid knowledge of a ticketing tool such as JIRA a must (We use Phabricator which is similar)
Be friendly, transparent, articulate and driven to succeed
Basic knowledge of and passion for digital currencies like Bitcoin
A work permit for South Africa if you are not a South African citizen
Don’t be put off if you don’t tick all of the boxes – they’re a guide based on what we’d love to see but we appreciate that excellent software engineers have diverse backgrounds.
Remote Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codeacademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity and even (yes, you are reading it correctly) paw-ternity for your furry friend.
Apple all the way. New Macbook, mouse and keyboard.
Annual Inspiration Day... for that pottery course you’ve always been meaning to do!
Work with a diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You'll need to hold the legal right to work in South Africa already as we cannot provide visa sponsorship.
The role in a nutshell
In this role, you’ll be envisioning, developing, implementing and maintaining the best tools, which provide strategically aligned value for a rapidly scaling business.
This is an exciting opportunity to join Luno’s awesome Finance team and make an immediate impact. Some of the reasons you should be biting our arm off to get on board this rocketship:
Crypto is the future and is on the cusp of mass adoption - the time is now!
Luno is scaling fast: We are entering new markets, including the US, and aiming to double headcount within the next 12 months.
Great people and culture: work with pioneers in the crypto space, happy to support flexible working, an inspiration day on top of your holiday allowance.
Your mission will involve
Maintain and build improvements in existing systems (Anaplan, Kissflow, Sage) with help from internal teams and/ or external consultants.
Seek out opportunities for automation through review and redesign of existing processes.
Identify, evaluate, design, test and implement new systems and tools in collaboration with the teams they serve.
Understand business processes to identify areas for improvement/streamlining through gaining an understanding of dependencies, systems, automation risks and challenges.
Review internal systems to ensure they are aligned across the business.
Provide guidance in troubleshooting root-cause errors in complex or mission critical processes.
Consulting strategically on how the systems scale.
In your first six months, you will
Learn the workings of our key existing systems
Maintain and build improvements to our existing systems
Review existing processes, with the mindset of seeking out opportunities for automation
Integrate yourself into the team and learn our ways of working
‘The ideal Lunaut for this role, will have’
Essential skills
A bright, logical mindset, with the ability to quickly grasp concepts and think creatively about solutions.
Ability to assess and prioritise incoming information in order to draw inferences from that information that will inform a line of enquiry.
The attention to detail of a hawk.
Proficiency in SQL and Javascript coding to set up APIs to automate data retrieval from underlying databases.
Understanding of processes, systems and flow of data.
Strong communication skills, with the ability to engage with a variety of people across the business at all levels.
Excellent written and verbal skills
Nice-to-haves
Excel in Excel.
Knowledge of accounting, financial reporting and financial analysis acquired through related work experience.
Exposure to existing Luno systems (Sage X3, Anaplan, Looker, Kissflow).
Behaviours we want in all roles
Moontality (read more on our website).
Commitment to continuous self-improvement.
Curiosity.
Self aware, hard-working team player.
Additive to team culture.
A willingness to get your hands dirty and take accountability, e.g. if you see something isn’t working, get it fixed.
We welcome diversity of thought and respectful disagreement.
Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
The role in a nutshell
We’re looking for someone exceptionally analytically minded, who will design, implement and maintain an effective business analytics capability to drive both efficiencies and decision making within the business.
This is an exciting opportunity to join Luno’s awesome Finance team and make an immediate impact. Some of the reasons you should be biting our arm off to get on board this rocketship:
Crypto is the future and is on the cusp of mass adoption - the time is now!
Luno is scaling fast: We are entering new markets, including the US, and aiming to double headcount within the next 12 months.
Great people and culture: work with pioneers in the crypto space, happy to support flexible working, an inspiration day on top of your holiday allowance.
Your mission will involve
Develop, implement and maintain an effective business analytics capability including but not limited to revenue, customer acquisition, expenses and capital expenditures to help drive efficiency throughout the organisation.
Monitor business core metrics and other performance indicators, highlighting trends and analysing causes of unexpected variances.
Define new metrics to help drive commercial performance of the business.
Work with various teams to overlay financial with non-financial data.
Strengthening communication of existing analyses across the business to create a central hub of knowledge to enhance decision making.
Provide the team with informed analysis to establish goals and measure performance of the group, across multiple countries and products.
Improve performance by evaluating processes to drive efficiencies and understand ROI in marketing programmes, pricing, new products and projects.
In your first six months, you will:
Define and create metrics to seek out opportunities for value or efficiency creation that aligns with Luno’s strategy.
Monitor and distribute business insight to the relevant stakeholders
Collate and understand analysis performed across teams to create a central hub of knowledge.
Integrate yourself into the team and learn our ways of working.
'The ideal Lunaut for this role, will have'
A bright, analytical mindset, able to quickly grasp concepts and think creatively about solutions.
The attention to detail of a hawk.
Proficiency in using SQL to query data from underlying relational databases.
Practical experience in analytics and data visualisation.
Understanding of systems and flow of data.
Excel in Excel.
Strong communication with the ability to engage with a variety of people across the business at all levels.
Knowledge of accounting, financial reporting and financial analysis acquired through related work experience.
Nice-to-haves
Experience in regulated financial services.
Exposure to using Looker, Tableau, QlikView or other data exploration and discovery business intelligence platforms.
Experience building in Anaplan OR a willingness to learn how to use Anaplan.
Behaviours we want in all roles
Moontality (read more on our website).
Curiosity.
Self aware, hard-working team player.
Additive to team culture.
A willingness to get your hands dirty and take accountability, e.g. if you see something isn’t working, get it fixed.
We welcome diversity of thought and respectful disagreement.
Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start.
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
The role in a nutshell
We are looking for an ambitious and talented Compliance Assurance Manager who loves working in a fast-paced environment and wants to grow and develop their skills and expertise within a global organisation. This is an exciting opportunity for a self-starter exuding energy, curiosity and enthusiasm to build a new team within a fast-growing, mission-driven company.
No one day will ever be the same and as our Compliance Assurance Manager, you will lead the design and implementation of Luno’s global compliance assurance program, executing an effective framework for the risk-based review of policies, processes and controls within the Compliance ecosystem. You will be comfortable handling multiple projects and having daily interactions with senior members of the business and wider teams.You will stay ahead of developments within regulatory rules and good practice to ensure Luno’s compliance assurance framework is world class, and you will be an integral part of the team driving the continued development of our strong compliance culture.
Tasked with building and leading the compliance assurance team globally, this is an opportunity to help strengthen the firm’s culture of compliance and build a world class assurance team, while also having some fun at the same time.
Your mission will involve
Taking ownership of Compliance Assurance to design, plan, lead and oversee the annual Compliance Assurance program on time and to the highest standard
Gathering data, performing analyses and ensuring all key findings identified are recorded, communicated and understood, and ownership of and responsibility for remediation assigned
Working closely with key stakeholders across the Financial Crime, Compliance Advisory, Risk Management and Internal Audit teams to promote an effective and efficient controls framework within the broader organisation to mitigate and address compliance risks
In time, developing and managing a Compliance Assurance team and seeking to deepen the skill base of the team through mentoring and coaching; and
Delivering continuous improvement to the Compliance Assurance team and helping to promote and enhance the "world class Compliance" culture within Luno.
In your first six months, you will
Develop an in-depth understanding of Luno’s Compliance framework, particularly in relation to its AML/CFT programme
Build and cement strong relationships across the global Luno teams, while also fostering an understanding across the organisation of the role and importance of a Compliance Assurance program
Identify and understand the key challenges and opportunities for a Compliance Assurance program within Luno;
Begin the design, development and integration of a world class Compliance Assurance program that ensures the highest standards of compliance that puts our customers first; and
Set objectives and develop key results.
‘The ideal Lunaut for this role, will have’
5 - 8 years experience working in Compliance or Audit function, preferably in the financial services industry, including compliance assurance experience
A strong understanding of industry practices and disciplines, ideally having implemented and developed compliance assurance frameworks in your current role or previous roles
Extensive experience and practical working knowledge within at least one of the following areas: Financial Crime, Compliance Operations, Regulatory Compliance and Risk
The ability to build strong, mutually respectful relationships with diverse teams, and to deal with multiple different teams, countries and issues on any given day
An and interest in and enthusiasm for crypto is desirable (but not essential); and
Strong academic qualifications.
Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
The role in a nutshell
As a financial crime customer protection investigator, you love our customers and are avid about preventing them from falling victim to financial crimes like fraud, money laundering and account takeovers when using Luno’s platform. Your role is based from our Cape Town office. You’ll also be working closely with other Financial Crime team members to help support cross-department operational initiatives to detect and prevent abuse.
Your mission will involve
Supporting our Investigations Manager with the planning and oversight of day to day operational team tasks
Reporting on and presenting periodic data including progress reports, SLA’s and typologies.
Review accounts and transactions for potentially fraudulent activity, focussed on scams and account takeovers and take quick, decisive action;
Respond to requests from law enforcement, regulators and banks;
Proactively monitor, identify and respond to fraud patterns;
Interact with customers to understand unusual account activity;
Identify areas of improvement in Luno’s products to ensure our continued customer security;
Keep detailed logs of incidents and prepare regular and ad-hoc reports;
Improve existing procedures for monitoring and reporting
Assist in the monitoring and resolution malware, phishing, and spam incidents
Work with our product and engineering teams to develop countermeasures to protect our customers from various threats
Be the SME for the team on scams, phishing and fraud
Work with teams to develop educational material
Provide investigative support for various teams;
Manage time sensitive workflows across competing priorities;
Work with a high degree of independence;
‘ The ideal Lunaut for this role, will have’
A BA, BSc BComm or other relevant qualification from an accredited college/university
3- 5 years’ relevant work experience (involving fraud & scams, account takeovers, Cyber Threat Intelligence)
Experience in investigating threats, using OSINT, HUMINT, and any other web research techniques
Experience in Clear / Deep / Dark-web sources and open-source intelligence gathering techniques
Attention to detail, strong sense of responsibility and very high level of integrity
Experience with different threats our customers face like Trojans, bots, phishing websites, exposed sensitive data, fake social media profiles, and various online scams.
A can do, get things done attitude
An existing, valid work permit for South Africa, if you’re not a South African citizen
You will especially get noticed if you have
Have proven experience in a Fraud-based role within a financial services, retail or a e-commerce environment
Have experience in a customer facing role
A natural inclination to spot anything out of the ordinary
Are familiar with Bitcoin and other cryptocurrencies
Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
The role in a nutshell
You will form part of the Compliance Operations team based in Cape Town, reporting to the Compliance Operations Team Lead. Your role will see you assisting and supporting with the wider compliance tasks (predominantly AML/CFT driven) as and where needed. Our Compliance Operations team looks after our global business and consists of a growing team of enthusiastic, energetic Lunauts. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product and Legal teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe.
Your mission will involve
Supporting Luno’s compliance efforts across multiple geographies;
Following policies and procedures to ensure compliance with regulations, including but not limited to Anti Money Laundering (AML) and Know Your Customers (KYC);
Assisting in the implementation of new regulations or changes to existing regulations;
Support the business with compliance operations related queries, including triaging of received queries and resolution of questions pertaining to Luno’s policy/procedures;
Conducting enhanced due diligence reviews of customers and research, organising, filing and documenting the outcomes of the reviews;
Support with transaction monitoring related tasks;
Supporting with the day to day activities pertaining to Luno’s global KYC processes for ongoing and enhanced due diligence;
Reviewing potential sanctions and political exposure matches identified on customers;
Collaborate with the wider Financial Crime team to support ongoing investigations and queries;
Supporting external compliance audits;
Responding to regulatory requests and assisting the legal team in requests from law enforcement pertaining to money laundering;
The ideal Lunaut for this role, will have
University degree from a recognised tertiary institution
A minimum of 3 years work experience in AML/CFT related field
Strong analytical mindset
Ability to adapt within a fast-paced environment
Strong attention to detail, report writing and documenting outcomes of investigations
High proficiency in English
If not a South African citizen, an existing, valid permit to work in South Africa
Entrepreneurial, strong sense of responsibility and very high level of integrity
Solid interpersonal, communication and negotiation skills
Friendly, transparent, articulate and driven to succeed
Familiarity with crypto-currencies will be highly advantageous
Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera or Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
The role in a nutshell
In this role you'll help drive Luno’s first line compliance efforts across the globe. You make sure we know who our customers are, identify and monitor high risk customers and activity and report any suspicious activity to the necessary authorities. You’ll lead the global Compliance Operations team, team up with the other members of the Financial Crime team and work closely with our product, engineering and other regional teams to excel in this mission.
Your mission will involve
Leading the broader Compliance Operations Team with specific focus to hire, mentor and scale a team of talented Compliance Analysts to develop their technical skills and contribute to a high-quality and high performing team.
Providing subject matter expertise to all areas of the business, including Customer Success and Product development
Continuously building and maintaining strong and beneficial relationships with financial institutions and other third parties
Working with the global Compliance Advisory team to ensure Luno continues to adhere to any new or existing regulatory obligations in the region
Providing on-the-ground support in areas such as KYC, AML, Enhanced Due Diligence, transaction monitoring, investigation of suspicious transactions and activity, and STR/SAR filing with the relevant authorities.
Collaborate with cross-functional teams to define, design, and implement new tools and features.
Provide input into new products and processes from a Compliance perspective
Establish and continuously review and optimise Compliance Operations processes to ensure the most efficient delivery of targets and objectives
Oversee the automation of Compliance Operations processes to improve internal workflows and the customer experience
Assist in the governance of the team by establishing and maintaining guidelines and policies
Represent the Compliance Operations team in operations and other stakeholder meetings as required
Oversee the quality of work performed by the team
Create and maintain relevant dashboards and metrics for the team
QA the effectiveness of the Financial Crime team.
Preparing reports which measure the effectiveness of the team
Assist with requests for information relating to police investigations
‘The ideal Lunaut for this role’ will have
A relevant Bachelor’s degree with minimum 5 years Compliance experience, 2 of them in a team leadership role
Dealt with compliance for a fintech, payments or financial services brand, across multiple markets
Solid interpersonal, project management and prioritisation skills.
Unfazed by change
A strong sense of responsibility and very high level of integrity
A 'can do' attitude, creativity and a passion for the crypto space!
A legal background is advantageous and preference will be given to ACAMS certified candidates
In your first three months, you will
Support the execution of all key milestones and launches (product and country)
Identify initiatives across our global operations to improve our mission
Lead and mentor the compliance operations team
Assist the broader team in developing and delivering world class compliance
Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera or Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
The role in a nutshell:
As a Customer Success Associate, you’ll be responsible for maintaining and managing customer relationships and expectations, while being the face of the Luno brand.
Your mission will involve:
Reading, prioritising and responding to customer queries via live chat, emails, phone calls and social media posts.
Maintaining and managing customer relationships and expectations.
Using your customer knowledge to help optimise customer engagement processes and contribute to the Luno product strategy.
Supporting payment processing operations.
Verifying customer documentation and guiding them through the onboarding process (FICA / FAIS knowledge advantageous).
Monitoring transactions, investigating and reporting suspicious activity.
Highlighting processes that can be more customer-centric.
Overall, being the face of Luno and creating amazing customer experiences for our users.
The ideal Lunaut for this role, will have:
At least 1-year of customer-facing experience (across the retail, hospitality, financial, banking or contact centre industries, ideally).
An existing work permit for South Africa, if you are not a South African citizen.
Reliable internet connection (Fibre 10 MB, unlimited/uncapped) and a conducive work from home set-up.
An aptitude to assist and solve customer issues.
Excellent writing and communication skills.
A positive and friendly disposition, with a ‘can do’ attitude.
The desire to be collaborative – drive cooperation and teamwork in achieving solutions.
Sound judgement, professionalism, and patience when communicating with customers.
High attention to detail.
Clear criminal and credit record.
Able to work shifts, including weekends and public holidays.
Advantageous:
A genuine interest in cryptocurrencies such as Bitcoin and Ethereum.
Experience with real-time chat support.
In your first six months, you will:
Have a thorough understanding of cryptocurrency.
Provide input on how processes can be better for our customers.
Have exposure to speciality topics in Customer Success and cryptocurrency.
Remote Life at Luno:
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and CodeAcademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity and even (yes, you are reading it correctly) paw-ternity for your furry friend.
Annual Inspiration Day... for that pottery course you’ve always been meaning to do!
Work with a diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
How we work
We are a data-driven organisation that puts a huge emphasis on the scaling, storage, and query ability of our data.
Our engineering team (currently ~100 engineers) is split into organisations which we call Fleets. Each Fleet focuses on a core customer journey (onboarding, security, payments, support, new business, growth, and marketing, etc.). Each of these fleets contains multiple smaller teams called Pods, each of which focuses on a specific aspect of the product.
Pods will include a product owner, product designer, back-end engineers, Android, iOS, and Web developers, who each bring a unique perspective to the problem you are all contributing towards. We're agile, use scrum, continuous integration and continuous delivery, deploying to production every single day.
We're building teams to help us succeed in our mission to upgrade the world to a better financial system. You’ll be joining a group of highly motivated software engineers with who you’ll work collaboratively across our pods.
As a fast-growing company with offices around the world, you’ll immediately see how your contributions directly impact both our internal users and client experience. Many of the problems we are solving result in trailblazing solutions which can’t be found on Stack Overflow; so we’re looking for engineers who flourish working in a complex domain.
In your first six months, you will:
Begin your journey at Luno by learning our processes, meeting the wider team, and starting our engineering onboarding program. After getting comfortable with the basics, you'll start learning our idiomatic patterns in a safe, easy-to-follow way: by building your set of own toy microservices. Here you will be involved in and experience our approach to design documents, code reviews, deployments, events, logging, and monitoring.
You will also meet the Pod(s) that you will be working with and quickly align on the teams’ current OKRs and product roadmap. We succeed as a team, so we will provide you with regular feedback from your manager and peers and will encourage you to do the same.
What you'll do:
Work closely with our data science team on projects introducing new data pipelines and ETLs
You'll have the opportunity to incrementally enhance, optimize and maintain our data lake as well as our AWS Redshift clusters
Use your passion in data engineering to innovate our data solutions and how to expose that data to the business
You'll apply new concepts regularly introduced within our engineering and product teams and apply these in data engineering
The ideal candidate for this role will have:
A relevant bachelors degree
Prior (2+ years) of experience as a software engineer
Proven track record of refactoring and performance tuning databases systems and queries
Worked on ETL, data pipelines and SQL
Experience with AWS Data related services
Don’t be put off if you don’t tick all of the boxes – they’re a guide based on what we’d love to see but we appreciate that excellent software engineers have diverse backgrounds.
Remote Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
The role in a nutshell
Data Science at Luno supports the business in answering questions through creatively leveraging data to generate and test hypotheses to yield insights. In addition, it also creates data products to help the company become more data driven. Data provides a fingerprint that helps us understand who our customers are, how they are using our products, what pain points they face in the process, and how we can improve our products and processes. Our team of data scientists work and collaborate within cross-functional teams to deliver outcomes in support of our business objectives. Your role, as Data Science Team Lead, requires you to understand how to build and structure a high performing data science team, how to recruit and interview the best data scientists, and how to keep them productive and happy once they’re in place, including accelerating their professional growth. You get to work in a dynamic and fast-paced environment, where being confident and comfortable in the face of ambiguity is pivotal to you and your team’s success.
You'll collaborate closely with cross-functional teams to help scale Luno to the next-level. The role will report to Gorden, Luno’s Head of Data. Meet him here.
Your mission will involve:
Hire, manage and guide your team to ensure that Luno attracts and develops the best talent in the Data Science team
Building a solid high-performing team that is poised for future growth through development, coaching, clear expectation setting and a strong focus on employee experience
Create an environment that instills trust, encourages world-class performance and ensures clear transparent communications to align around the overall vision of the product
Develop relationships across the business to increase the data science team’s influence and broaden its perspective
Aligning teams to Luno’s strategy to achieve business objectives
Ensure delivery of outcomes through helping remove blockers, and discussing statistical, software engineering, and data issues with your team
Build enthusiasm around innovation, technical growth, and learning for the Data Science team
Collaborating with leaders within the organisation and develop an inspiring data science “way of working” that you will ensure is applied in your team, providing clarity to the rest of Luno and, therefore, setting your team up for success
Working closely across all key product development functions, including Engineering, Design, Product Management, Operations, Marketing, and Customer Success to influence, advise and coordinate efforts, ensure strategic alignment and seamless execution
Conducting periodic one-on-ones with your direct reports, review their performance, understand what keeps them happy and engaged, and offer career mentoring
In your first six months you will
Complete our onboarding program
Understand Luno’s business mission and strategy, product milestones, and product roadmap
Meet the broader team and work closely with the Data Science team
Familiarise yourself with our data systems, platforms, and processes
After completing the onboarding program, you'll begin your journey contributing to the Data Science team’s success. You'll help outline our long-term data strategy, formalise the data scientists’ roles and career development plans for each of your team members.
We succeed as a team, so we will provide you with regular feedback from your manager and peers and will encourage you to do the same.
The ideal Lunaut will have:
You love working with people, and seeing them grow and succeed
You have at least 5 years experience working in a data science function, or similar, as an individual contributor, with credible technical credentials
Experience in a people leadership role, coaching, mentoring and developing teams, with a proven track record of delivering results through others
Experience in building a data science function in a scaling organisation
Be able to mentor, evaluate, and promote career growth for data scientists
Ability to influence and persuade others
Strong people management and mentoring experience and skills
Highly collaborative with outstanding relationship building skills
You take control and exercise leadership to lead change by initiating action, giving direction and taking responsibility to ensure delivery of outcomes while simultaneously balancing the data scientists’ need for autonomy in how they work
You are great in prioritising, planning and organising your day and can manage your time efficiently
Working as a team comes naturally to you – it’s all about driving collaboration and teamwork to deliver results
Adept at problem solving, especially in relation to getting individuals and teams to be the best version of themselves
Creative and critical thinking abilities
Nothing holds you back, you have a positive and friendly disposition, with a ‘can do’ attitude
Familiarity with cryptocurrencies is highly advantageous
Remote life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously upskill yourself with access to free courses on Udemy, Coursera and CodeAcademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity and even (yes, you are reading it correctly) paw-ternity for your furry friend.
Apple all the way. New Macbook, mouse and keyboard.
Annual Inspiration Day... like that pottery course you’ve always been meaning to do!
Work with a diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
How we work
We are a data-driven organisation that puts a huge emphasis on the scaling, storage, and query ability of our data.
Our engineering team (currently ~100 engineers) is split into organisations which we call Fleets. Each Fleet focuses on a core customer journey (onboarding, security, payments, support, new business, growth, and marketing, etc.). Each of these fleets contains multiple smaller teams called Pods, each of which focuses on a specific aspect of the product.
Pods will include a product owner, product designer, back-end engineers, Android, iOS, and Web developers, who each bring a unique perspective to the problem you are all contributing towards. We're agile, use scrum, continuous integration and continuous delivery, deploying to production every single day.
We're building teams to help us succeed in our mission to upgrade the world to a better financial system. You’ll be joining a group of highly motivated software engineers with who you’ll work collaboratively across our pods.
As a fast-growing company with offices around the world, you’ll immediately see how your contributions directly impact both our internal users and client experience. Many of the problems we are solving result in trailblazing solutions which can’t be found on Stack Overflow; so we’re looking for engineers who flourish working in a complex domain.
In your first six months, you will:
Begin your journey at Luno by learning our processes, meeting the wider team, and starting our engineering onboarding program. After getting comfortable with the basics, you'll start learning our idiomatic patterns in a safe, easy-to-follow way: by building your set of own toy microservices. Here you will be involved in and experience our approach to design documents, code reviews, deployments, events, logging, and monitoring.
You will also meet the Pod(s) that you will be working with and quickly align on the teams’ current OKRs and product roadmap. We succeed as a team, so we will provide you with regular feedback from your manager and peers and will encourage you to do the same.
What you'll do:
Be accountable and responsible for the design and architecture of big data systems that are scalable and robust.
Work closely with our data science and platform teams on projects that introduce new streams of data into our data lake
Contribute new ideas to further the development and innovation of our big data solutions
Have the responsibility for researching and quickly/iteratively applying new big data engineering concepts in the tech industry
Collaborating with our other principal engineers to develop strategies as well as solutions for our data engineering team
Be continuously improving our data backup/recovery and storage solutions
The ideal candidate for this role will have:
A Bachelor’s degree in a related field
Prior experience in a software engineering role
7+ years experience in maintaining scalable data solutions
A proven track record of setting up, refactoring, and maintenance of databases
A proven track record in setting up, optimizing, and maintaining data lakes
A proven track record in designing and optimizing ETL pipelines
Experienced in using AWS data services
Experienced in integrating data stores with BI platforms
Don’t be put off if you don’t tick all of the boxes – they’re a guide based on what we’d love to see but we appreciate that excellent software engineers have diverse backgrounds.
Remote Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
How we work
Our engineering team (currently ~100 engineers) is split into organisations which we call Fleets. Each Fleet focuses on a core customer journey (onboarding, security, payments, support, new business, growth and marketing etc.). Each of these fleets contains multiple smaller teams called Pods, each of which focuses on a specific aspect of the product.
Pods will include a product owner, product designer, back-end engineers, Android, iOS and Web developers, who each bring a unique perspective to the problem you are all contributing towards.
We're agile, use scrum, continuous integration and continuous delivery, deploying to production every single day.
We're building teams to help us succeed in our mission to upgrade the world to a better financial system. You’ll be joining a group of highly motivated software engineers who you’ll work collaboratively with across our pods.
As a fast-growing company with offices around the world, you’ll immediately see how your contributions directly impact both our internal users and client experience. Many of the problems we are solving result in trail blazing solutions which can’t be found on Stack Overflow; so we’re looking for engineers who flourish working in a complex domain.
In your first six months, you will:
You will start with our onboarding for two weeks to learn our processes, meet the wider team and start our engineering onboarding program. After getting comfortable with the basics, you'll start learning our idiomatic patterns in a safe, easy-to-follow way. You'll get to practice how we do design docs, code reviews, deployments, events, logging, and monitoring.
After completing our Toy Services onboarding program, you'll begin your journey contributing to your pod's success. You'll help plan the next quarter's OKRs and will begin delivering features from our product roadmap. We succeed as a team, so we will provide you with regular feedback from your manager and peers and will encourage you to do the same.
Your mission will involve:
The building and scaling of infrastructure on the Luno platform that's accessed by millions of customers from across the globe by applying Infrastructure as Code
Being security first when building infrastructure
Building and scaling of our version control systems, CI/CD processes and tools for our many engineering teams
Monitoring our infrastructure using tools like Grafana and Prometheus
Managing secrets with Hashicorp Vault
The unique opportunity of building the infrastructure for various interesting projects over and above your modern stacks (we do really interesting things); with a focus on being security first, highly maintainable, and scalable
Working with various teams, as well as our principal engineers and CTO, on really interesting infrastructure projects and ideas
Getting support from us to master and continuously improve our infrastructure stack using new tools
The ideal candidate for this role will have:
Prior experience in a software engineering role
A bachelor's degree in a relevant industry
Experienced in managing large infrastructure projects using Terraform
Experience with setting up, deploying, scaling, and managing containerized environments using Kubernetes in production
Experienced with setting up, deploying, and managing various AWS services
A work permit for South Africa if you are not a South African citizen.
Don’t be put off if you don’t tick all of the boxes – they’re a guide based on what we’d love to see but we appreciate that excellent software engineers have diverse backgrounds.
Remote Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
The role in a nutshell
You will form part of our greater Payments Fleet, consisting of Operations, Engineering The role reports into Louis, Head of Payments.
Your mission will involve
Oversight of financial control within the Payment Operations Team
Review monthly reconciliations performed by the Operations Team and provide training on areas of improvement
Document and review control weaknesses and vulnerabilities, preparing product requests, tasks and timelines for the various improvements
Own the resolution of reporting discrepancies and anomalies within our bank accounts and provider balances
Drive automation and improvement of financial reporting and operational tasks within the Payments Fleet
Prepare and distribute performance metrics to relevant stakeholders
Improve broker and provider float management processes within the Payments Team
Assist with forecasting and modelling of commercial terms with providers, as well as internal fee change proposals
Review internal and external communication processes and identify areas of improvement
Track and report losses incurred due to errors within the Payments function or customer corrections
Review delivery of banks and providers against Service Level Agreements and resolve any deviations with the Legal and Countries Teams
Oversee the launch of new coins within the Payments function
In your first six months, you will
Build an understanding of Luno’s current operational environment, strategy and roadmap
Build relationships with cross-functional teams, Fleet members, as well as operational teams at banks and providers
Design review processes and high-level reporting for our current reconciliations
Review our operational processes, risks and service levels within the Payments Fleet and report on initial findings
‘The ideal Lunaut for this role’ will have
A professional accounting qualification (CA(SA) or CIMA/CGMA preferred)
3-5 years of work experience preferred within a Finance function
A South African work permit if not a South African citizen
High attention to detail
Applies critical and creative thinking and to create efficient processes
Delivers results that create the best experiences for our customers
Leads change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
Excellent interpersonal and communication skills, a strong team player
Friendly, transparent, articulate and driven to succeed
Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)
Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
The role in a nutshell
As a Financial Crime Analyst, you’ll be focusing on building and empowering the Financial Crime Analytics team with the Team Lead. You’ll also be working closely with other Financial Crime and Protect & Serve fleet team members. You’ll be facilitating cross-team projects, helping shape our platform to reward genuine behaviour and minimise bad behaviour, and contributing to our growth plan.
Our vision is to make and keep Luno the safest place on the planet to buy, sell, store and use cryptocurrency. There are three people in the team, all based in Cape Town. You will report into Charles-Hugo Petit, who is who is the FinCrime Analytics Team Lead, based in Cape Town.
Your mission will involve
Identifying problems and recommending enhancements based on the assessment of Financial Crime systems and processes.
Helping to build a platform which rewards good customer behaviour by reducing friction and minimises bad behaviour.
Helping to scale the capability and capacity of the team through the use of technology.
Implementing machine learning technology to leverage the use of technology.
Leveraging Financial Crime technologies to identify patterns which alert us to risk including:
Behavioral analysis risk scoring;
Network analysis;
Anti-Money Laundering systems, etc.
Implementing automated friction focused on:
Proactive monitoring;
Penetration;
Efficiency; and
Optimization.
Creating and maintaining metrics dashboards.
Providing input into new products from a Financial Crime analytics perspective.
Assisting with the preparation of reports which measure the effectiveness of the team.
Collaborating with cross-functional teams to define, design, and implement new tools and features from a Financial Crime analytics perspective.
In your first six months, you will
Have a thorough functional understanding of Luno’s Financial Crime tools and integrations.
Support the execution of the Financial Crime Analytics team’s initiatives.
Identify and understand the challenges and propose solutions to circumvent them.
Gain exposure to cryptocurrency, financial crime and customer security.
‘ The ideal Lunaut for this role, will have’
A relevant Degree, Diploma from an accredited college/university in Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study.
A minimum of 2 year experience in data analysis or investigative roles within Financial Services, specifically using technology to mitigate against Financial Crime or Anti-Money Laundering related risks.
Proven functional understanding of Financial Crime and Machine Learning technologies (Anti-Money Laundering systems, customer and transaction risk scoring, network analysis, etc.).
Ability to conduct quantitative and qualitative analyses of large and complex data as it relates to the project requirements in the Financial Crime space.
Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
This role in a nutshell:
Every day, the People team strives to create the best place to work for mission-driven people. As a key part of our business, our team makes sure that Luno attracts, hires and retains the best talent. Our team consists of passionate individuals who maintain their networks in specific industries to ensure that we bring what’s going on ‘out there’ back into Luno in support of our mission, and because we are immersed in the external talent pool, we are able to connect with the brightest candidates who are excited about our vision. We see ourselves as the culture guardians, and strive to deliver the best possible employee experience to all Lunauts and candidates. Onboarding our monthly group of Newnauts, encouraging continuous skills development and personal growth, and partnering with our people leaders to achieve their goals, are just a few of the things we do to make coming into work the highlight of your day.
Your mission will involve:
Taking ownership of the administrative process from offer to onboarding, while ensuring that the Luno candidate experience is out-of-this-world.
Ensuring that new starters to Luno are guided through the pre-onboarding experience and that any queries are answered in a timely manner.
Accurate and timely benefit administration which will require liaising with our providers.
Assist the onboarding project team with implementing continuous improvement initiatives.
Becoming the person responsible for all Luno branded merchandise (we call this our Swag).
Ensuring a continuous feedback loop between the new starters and the team through effective communication.
The ideal candidate will have the following:
Studies towards or a relevant HR degree will be an advantage
Experience working in a tech industry would be an advantage
Working experience as a HR Intern or Administrator would be an advantage
A self-starter attitude and the ability to take initiative, by being obsessed with the best
Great attention to detail and a growth mindset - ensuring that we get it done, right
A passion for coordinating projects and/or events to facilitate a great employee experience
The patience and communication skills to deal with numerous new starter queries and stakeholder processes simultaneously
An ability to be quick on their feet and agile; and to adapt to constant change
In your first three months, you will:
Assist with onboarding 100+ new starters to Luno
Assist with setting up providers for Luno merchandise in the majority of our regions as well as ensuring that our stock levels are adequate
Serve as the golden thread between the Talent Acquisition and People Partnering teams
Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
The role in a nutshell:
You will be leading the Global Customer Success team’s project office, focused on managing a portfolio of key strategic projects aimed at building new customer service, experience and related capabilities, ways of work and practices within the Customer Success team.
You will report into the Global Head of Customer Success and form part of the Customer Success leadership team.
Your mission will involve:
Translating the Global Customer Success vision, purpose and strategy into key strategic projects and programmes of work.
Develop and mature both waterfall and Agile approaches to driving programme and project delivery in the Customer Success team, working with Agile and other experts in Luno to shape this.
Determine and define the business case, project scope and objectives for key strategic projects.
Identify and source resources needed to reach project objectives and manage resources in an effective and efficient manner.
Prepare project budgets, where necessary, based on scope of work and resource requirements.
Track project costs in order to meet budget.
Develop and manage a detailed project schedule and work plans.
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Utilize industry best practices, techniques, and standards throughout entire project execution.
Measure project performance to identify areas for improvement.
Train, coach and support the CS teams to create a common understanding of the CS project management approach, equipping them for project success.
Lead the team members reporting into this role, these include a Business Analyst and Customer / BI Data Analyst.
In your first six months, you will:
Build internal and external relationships.
Develop the Customer Success programme office and project management frameworks.
Translate the CS strategy into key programmes of work / deliverables, supporting the Head of Customer Success with strategy execution and impact monitoring.
Take ownership of key strategic projects and manage these throughout the project life cycle.
Identify, recruit and onboard the talent needed for both the Business Analyst and Customer / BI Data Analyst roles which report into this role.
Enable regular reporting to key internal stakeholders.
The ideal Lunaut for this role will have:
A B-degree or Honours-degree in business management, IT or related fields. An MBA would be advantageous.
Experience in data, analytics and business intelligence.
Strong people management skills, with a proven ability to hire and grow talented people.
The ability to work in a complex, cross-functional and heavily matrixed environment that changes frequently and rapidly.
At least 7 years’ experience programme and project management experience.
Certified in project management and related methodologies, including PMP, PRINCE2, or other waterfall / predictive and agile, would be advantageous.
Knowledge and experience managing projects in a customer service operations environment would be advantageous.
Multinational experience, working with various cultures and global teams would be advantageous.
Proven ability to work and communicate with all levels of the organisation including cross-functional teams.
Demonstrated presentation and facilitation skills.
Planning and organising through strong prioritisation and time management skills.
Ability to set strategy and follow through on tactical implementation and execution of initiatives.
Excellent organisational skills and attention to detail.
Ability to adapt to changing environments and effectively manage change by providing hands-on leadership.
Skilled in using data and analysis to drive effective decision-making.
Proficiency in all Microsoft Office/G-Suite applications are required
Strong customer focus; open to change; can anticipate future consequences and trends accurately; creates strong morale and spirit in their team; lets people finish and be responsible for their work; creates a feeling of belonging in the team, lets people know where they stand
Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
The role in a nutshell
Data Science at Luno supports the business in answering questions through creatively leveraging data to generate and test hypotheses to yield insights. In addition, it also creates data products to help the company become more data driven. Data provides a fingerprint that helps us understand who our customers are, how they are using our products, what pain points they face in the process, and how we can improve our products and processes. Our team of data scientists work and collaborate within cross-functional teams to deliver outcomes in support of our business objectives. Your role, as Data Science Team Lead, requires you to understand how to build and structure a high performing data science team, how to recruit and interview the best data scientists, and how to keep them productive and happy once they’re in place, including accelerating their professional growth. You get to work in a dynamic and fast-paced environment, where being confident and comfortable in the face of ambiguity is pivotal to you and your team’s success.
You'll collaborate closely with cross-functional teams to help scale Luno to the next-level. The role will report to Gorden, Luno’s Head of Data. Meet him here.
Your mission will involve:
Hire, manage and guide your team to ensure that Luno attracts and develops the best talent in the Data Science team
Building a solid high-performing team that is poised for future growth through development, coaching, clear expectation setting and a strong focus on employee experience
Create an environment that instills trust, encourages world-class performance and ensures clear transparent communications to align around the overall vision of the product
Develop relationships across the business to increase the data science team’s influence and broaden its perspective
Aligning teams to Luno’s strategy to achieve business objectives
Ensure delivery of outcomes through helping remove blockers, and discussing statistical, software engineering, and data issues with your team
Build enthusiasm around innovation, technical growth, and learning for the Data Science team
Collaborating with leaders within the organisation and develop an inspiring data science “way of working” that you will ensure is applied in your team, providing clarity to the rest of Luno and, therefore, setting your team up for success
Working closely across all key product development functions, including Engineering, Design, Product Management, Operations, Marketing, and Customer Success to influence, advise and coordinate efforts, ensure strategic alignment and seamless execution
Conducting periodic one-on-ones with your direct reports, review their performance, understand what keeps them happy and engaged, and offer career mentoring
In your first six months you will
Complete our onboarding program
Understand Luno’s business mission and strategy, product milestones, and product roadmap
Meet the broader team and work closely with the Data Science team
Familiarise yourself with our data systems, platforms, and processes
After completing the onboarding program, you'll begin your journey contributing to the Data Science team’s success. You'll help outline our long-term data strategy, formalise the data scientists’ roles and career development plans for each of your team members.
We succeed as a team, so we will provide you with regular feedback from your manager and peers and will encourage you to do the same.
The ideal Lunaut will have:
You love working with people, and seeing them grow and succeed
You have at least 5 years experience working in a data science function, or similar, as an individual contributor, with credible technical credentials
Experience in a people leadership role, coaching, mentoring and developing teams, with a proven track record of delivering results through others
Experience in building a data science function in a scaling organisation
Be able to mentor, evaluate, and promote career growth for data scientists
Ability to influence and persuade others
Strong people management and mentoring experience and skills
Highly collaborative with outstanding relationship building skills
You take control and exercise leadership to lead change by initiating action, giving direction and taking responsibility to ensure delivery of outcomes while simultaneously balancing the data scientists’ need for autonomy in how they work
You are great in prioritising, planning and organising your day and can manage your time efficiently
Working as a team comes naturally to you – it’s all about driving collaboration and teamwork to deliver results
Adept at problem solving, especially in relation to getting individuals and teams to be the best version of themselves
Creative and critical thinking abilities
Nothing holds you back, you have a positive and friendly disposition, with a ‘can do’ attitude
Familiarity with cryptocurrencies is highly advantageous
Remote life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously upskill yourself with access to free courses on Udemy, Coursera and CodeAcademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity and even (yes, you are reading it correctly) paw-ternity for your furry friend.
Apple all the way. New Macbook, mouse and keyboard.
Annual Inspiration Day... like that pottery course you’ve always been meaning to do!
Work with a diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
How we work
We are a data-driven organisation that puts a huge emphasis on the scaling, storage, and query ability of our data.
Our engineering team (currently ~100 engineers) is split into organisations which we call Fleets. Each Fleet focuses on a core customer journey (onboarding, security, payments, support, new business, growth, and marketing, etc.). Each of these fleets contains multiple smaller teams called Pods, each of which focuses on a specific aspect of the product.
Pods will include a product owner, product designer, back-end engineers, Android, iOS, and Web developers, who each bring a unique perspective to the problem you are all contributing towards. We're agile, use scrum, continuous integration and continuous delivery, deploying to production every single day.
We're building teams to help us succeed in our mission to upgrade the world to a better financial system. You’ll be joining a group of highly motivated software engineers with who you’ll work collaboratively across our pods.
As a fast-growing company with offices around the world, you’ll immediately see how your contributions directly impact both our internal users and client experience. Many of the problems we are solving result in trailblazing solutions which can’t be found on Stack Overflow; so we’re looking for engineers who flourish working in a complex domain.
In your first six months, you will:
Begin your journey at Luno by learning our processes, meeting the wider team, and starting our engineering onboarding program. After getting comfortable with the basics, you'll start learning our idiomatic patterns in a safe, easy-to-follow way: by building your set of own toy microservices. Here you will be involved in and experience our approach to design documents, code reviews, deployments, events, logging, and monitoring.
You will also meet the Pod(s) that you will be working with and quickly align on the teams’ current OKRs and product roadmap. We succeed as a team, so we will provide you with regular feedback from your manager and peers and will encourage you to do the same.
What you'll do:
Work closely with our data science team on projects introducing new data pipelines and ETLs
You'll have the opportunity to incrementally enhance, optimize and maintain our data lake as well as our AWS Redshift clusters
Use your passion in data engineering to innovate our data solutions and how to expose that data to the business
You'll apply new concepts regularly introduced within our engineering and product teams and apply these in data engineering
The ideal candidate for this role will have:
A relevant bachelors degree
Prior (2+ years) of experience as a software engineer
Proven track record of refactoring and performance tuning databases systems and queries
Worked on ETL, data pipelines and SQL
Experience with AWS Data related services
Don’t be put off if you don’t tick all of the boxes – they’re a guide based on what we’d love to see but we appreciate that excellent software engineers have diverse backgrounds.
Remote Life at Luno
If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.
Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!
Live long and prosper. We’ve got you covered with excellent private medical insurance.
You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.
For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start
Generous maternity / paternity leave.
An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you’ve always been meaning to do!
Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.
Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Join our happy subscribers
Gmail
Yahoomail