Social Media Manager at Luno

The mission will involve

• Deeply understanding both the global brand and local communication goals and using all moments of community engagement as an opportunity to further them both.

• Be the voice of the Luno brand across all social media channels. You will be our audience's online concierge to all things crypto and Luno in order to drive an increase in positive sentiment and brand advocacy. To succeed you will respond to all incoming queries, requests and complaints, tailor responses to each individual that is engaged with, offering two-way genuine communication, follow crisis comms procedures should an incident arise, create synergy between the content we publish and the engagement in the comments, Collaborate with your peers across the timezones to ensure a seamless handover and deliver a 24/7 community management experience for customers.

• Partner with global and local marketing stakeholders to help craft the content calendar for the markets in your remit, manage publishing across all channels and compile regular and ad hoc social media reports on wins & misses.

• Share best-practices across your team, exploring new tools and processes, helping to develop efficient workflow.

In the first six months you will:

• Undergo basic training to become a fully fledged employee at Luno, including marketing onboarding and basic customer success training in order to gain a good understanding of all systems.

• Get to know our content and channel strategy in order to best represent Luno on social media channels and take over day to day social media management.

• Audit our current social media channel engagement and communities, providing recommendations and plans for improvement. Report back on community engagement to stakeholders, identifying opportunities for change and growth.

Behavioural Attributes:

• Leads Change: Takes control and exercises leadership. Initiates action, gives direction and takes responsibility to ensure delivery of objectives/goals/tasks/projects.

• Critical Thinking: Provides evidence of clear analytical thinking. Gets to the heart of complex problems and issues. Applies own expertise effectively. Quickly learns new technology. Communicating well in writing and can explain complex technical analysis to a non-technical audience.

• Creative Thinking: Open to new ideas and experiences. Seeks out learning opportunities. Handles situations and problems with innovation and creativity. Thinks broadly and strategically. Supports and drives organisational change.

• Plans and Organises: Plans ahead and works in a systematic and organised way. Follows directions and procedures. Delivers within the agreed time frames.

• Delivers Results: Focuses on results and achieving personal work objectives. Works best when work is related closely to results and the impact of personal efforts is obvious. Shows an understanding of business, commerce and finance.

• Performance and Delivery: Focuses on results and achieving personal work objectives. Works best when work is related closely to results and the impact of personal efforts is obvious. Shows an understanding of business, commerce and finance.

The ideal Lunaut for this role will have:

• A relevant degree or national diploma.

• 3 years of experience in social media management.

• Experience using social media engagement, reporting, and listening tools.

• Good spelling and grammar, with a keen eye that pays attention to detail.

• Excellent written communication skills, with an understanding on how to translate complex topics and technologies into easy to understand messaging.

• Empathy and the ability to relate to others.

• Good time management.

• Initiative, knowing how to problem solve and think quickly on their feet.

• The ability to work well in a team.

Life at Luno

If you're looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.

Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!

• Live long and prosper. We've got you covered with excellent private medical insurance.

• You'll be able to continuously up-skill yourself with access to free courses on Udemy, Coursera and Codecademy.

• For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start

• Generous maternity / paternity leave.

• An annual inspiration day, over and above your annual and public holiday leave... for that pottery course you've always been meaning to do!

• Work with a globally diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.

• We have virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts to break up your day and work that other part of your brain.

• Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.