Configuration Specialist at Old Mutual

Job Description

Support clients in specific technology.

This role uses business and solution knowledge, in order to achieve client expected business results.

• The Consultant implements and supports modules to enhance the clients business functionality and overall performance, while maintaining a high degree of customer satisfaction.
• Design, configuration and testing in various modules
• Analyze the current business processes and scenarios of the client and develop solutions to meet the clients need
• Responsible primarily for successful implementation of solution, providing functional expertise, guidance, presentation, and instruction on products to clients.
• Carry out assignments requiring the development of new or improved procedures
• Proactively seek opportunities to enhance the effectiveness and efficiency of solutions
• Participates in implementations
• Acts as liaison with client for troubleshooting: investigate, analyze, and solve software problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients needs.
• Maintain a thorough knowledge of the organization and adheres to all organizational standards
• Participates in ensuring the application version is current and relevant

Knowledge And Experience

• Have experience and knowledge of Oracle Finance Cloud
• Oracle Cloud Finance Cloud experience/knowledge
• Working knowledge of query tools (OTBI)
• Knowledge of System Administration functions like flex fields, workflow, profile options, value sets, request groups, responsibilities, menus, etc.
• Understanding of multi-organization and multi-currency functionality
• Prepare and maintain up to date Oracle processes, system documentation, and assist with end user training materials.
• Assist with implementation of new functionality or system enhancements including test script development and requirements gathering.
• Prepare Functional specs and take though the design approval process
• Have experience in logging Service Requests with Oracle to resolve problems.
• Have experience in doing research on Oracle website.
• ITIL experience