Consultant: Global Rewards Governance at MTN

Mission/ Core purpose of the Job

Global Rewards is among the four Global Expertise Verticals at MTN Group HR. As part of the Global Rewards Governance and International Operations sub-function, the Consultant, Global Rewards Governance will execute and deliver on the Global reward governance agenda to drive alignment of reward practices and collective achievement of global rewards targets across MTN. 

The Consultant, Global Rewards Governance reports to the Senior Manager, Global Rewards Governance and International Operations. The position will interface with the Opco HR community, Business and Regional Talent Partners, Manco HR Operations and the respective Global Expertise Verticals

Context (Global influences, environmental / industry demands, organizational mission etc.)

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Consultant, Global Rewards Governance must therefore ensure the successful delivery in context of:

• Uncertainty in financial markets
• Renewed interest from investors in emerging markets, especially Africa
• Reducing financial margins from traditional revenue streams – focus on future drivers of growth
• Business strategy of centralised sourcing and procurement
• Convergence of telecommunications operations and functional specialisations
• Business priority to reduce operational wastage
• An expertise-based multicultural organisation
• A dynamic and evolving field of Telecommunications
• Revolutionary workforce practices which are bringing together global labour markets
• Management of executive and local shareholder expectations across MTN and its Opcos
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

The Consultant, Global Rewards Governance will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Assist SM in the creation of the sub-functional strategy for all aspects of rewards governance in line with the overarching business goals
• Provide input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Assist in regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Governance

Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the enterprise wide transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated (internal or global)
• Provide input into establishing objectives, targets and budgets for Global Rewards function as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with functional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a monthly basis to reporting manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Periodically review reports from the Opcos

Budgets

• Assist in managing sub-functional budgets in line with overall functional budget and business objectives
• Assist in managing project initiative budgets in line with business objectives

Operational Delivery

Support Delivery Management

• Drive continuous improvement of Global Rewards Governance practices to ensure global relevance, alignment with international standards and fostering of a fair and transparent culture for rewards, across MTN
• Identify and propose solutions to improve the quality and effectiveness of rewards governance and operational compliance practices across the organization (e.g digital solutions/platform/technology consolidation blueprints etc.)
• Research, study and identify innovation compliance and monitoring methods to improve speed, effectiveness and outcome of global rewards reviews.
• Manage effective implementation of global rewards special projects and initiatives. On-board and develop strong working relationships with Regional Partners and Opco HR teams to ensure successful execution and delivery thereof
• Provide training and consulting support to local Rewards specialists and Business Talent Partners, in order to ensure effective adoption and use of global rewards methods, practices and tools  
• Identify opportunities for improvements to enhance the quality and effectiveness of the function across the organization
• Liaise with external suppliers and consultants for outsourcing service provision and contract management
• Support and facilitate growth and innovation through internal networking, supporting new business proposals and presentations

Global Rewards Governance

• Design and assist in continuous improvement of Global Rewards Governance Forums
• Onboard and drive active participation of the relevant Opco Rewards communities.
• Operational owner to manage the Global Rewards Governance forum:

1. Prepare and present the agenda for the governance meetings.
2. Prepare and deliver the governance presentations and reports.
3. Serve as the key controller of various reviews and evaluations relating to functional performance, compliance, resolution of matters requiring Global intervention.
4. Recommend, devise, monitor and report on key risks, actions plans/mitigation strategies.

• Design, communicate and train Opco Rewards teams on the global reward compliance models/control frameworks / audit formats/self-review assessments
• Assist in the development of the global rewards compliance calendars and schedules. Ensure timely communication to the Opcos
• Perform, execute and report on the global rewards compliance reviews performed as per review schedule.  
• Research, analyze and assist in the preparation of the following, but not limited to:

1. Executive reports/MIS/Presentations/Papers relating global rewards governance, internal and statutory compliances.
2. Group Executive Committee papers as well as Board of Director submissions to the relevant Board or Committee responsible for reward as applicable.

• Facilitate participation in global compensation and benefits surveys to enable benchmarking against industry practices for the Group and Opcos
• Analyse and provide recommendations on global employee cost factors to drive continuous improvements
• Assist in preparation of statutory filing/reports and releases for the Group Entity, in conjunction with the Manco Rewards teams
• Create and manage a virtual community of rewards specialists across Opcos to for knowledge sharing, proactive problem solving and improving of transparency
• Provide service delivery advice and support to the Opcos in managing compensation and benefits processes policies and systems
• Define documentation standards, traceability and audit ability of documentation and working papers to enable consistent in practices across Opcos
• Continually update knowledge of external audit and regulatory requirements (e.g., disclosure and reporting) to help ensure and monitor compliance
• Perform and provider business requirement analysis for master data requirements / business intelligence reporting on compensation and benefits systems

Ways of Working and Collaboration

• Use a collaborative and solution oriented approach with all the Global Expertise Verticals in Group HR Collaboration with Group and Opcos, through Business Talent Partners and Regional Talent partners to ensure implementation and compliance to global rewards model/policies and standards
• Develop knowledge base and Subject Matter Expertise on Rewards and Recognition to share with Opcos
• Assist in implementation and monitor adoption of compensation and benefits frameworks across Opcos

Managerial / Supervisory Responsibilities

• Coaching and mentoring of direct reports to ensure staff motivation is high
• Ensure skill transfer for staff development, motivation, and business continuity
• Ensure the team is led, motivated, and rewarded to achieve high performance areas
• Guide and direct vendors and third parties in achieving MTN objectives
• Identify staff training and development needs and implement necessary actions
• Recruit staff for appointments
• Set goals and objectives for direct reports, monitor progress, and maintain motivation

4. Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 3 year tertiary degree / diploma (Human Resources / Business Studies / Finance/ Equivalent)
• Relevant certification / accreditation / membership with professional bodies in areas pertaining to remuneration and rewards management, etc.(advantageous)

Experience:

• Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on global compensation and benefits
• Financial / Numeracy experience
• Experience in ERP (Oracle preferred)
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization
• Experience in Telecom Business will be advantageous