Consultant, Retentions at Standard Bank Group

Job Description

• To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Multi-product Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, discounts to suit the client’s needs and to make sure the client remains on the book.
• Reinstatement of policies are also a core job function, policies will need to be reinstated as per client’s requests, as this point consultants can use this opportunity to upsell on the policy which will contribute to the company’s revenue

Qualifications

Type of Qualification: Diploma
Field of Study: Finance and Accounting

• Matric
• A minimum of 120 Insurance credits
• Relevant qualification - Short Term Insurance (certification, Diploma, Degree)
• Regulatory Exams
• FAIS
• Requirements include Class of business (COB) and compliance training

Experience Required

• Short Term Insurance
• The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant Level 1. Minimum of 2 years retentions experience.

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Following Procedures
• Interacting with People
• Interpreting Data
• Team Working

Technical Competencies:

• Client Knowledge
• Client Retention & Servicing
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services
• Certificate of Proficiency
• Code of banking practice
• Insurance background