Job Vacancies at Standard Bank Group

Job Description

• To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
• The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.

Key Responsibilities:

• Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
• Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
• Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
• Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
• Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
• Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time

Qualifications

• Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
• Valid driver’s licence and mobility to travel to client sites

Experience Required:

• 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
• Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
• Exposure to wealth management, investment consulting, or financial planning referral environments
• Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
• Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps

Behavioral Competencies:

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Retention & Client Servicing
• Customer Understanding ( Consumer Banking)
• Risk Awareness & Risk Identification

go to method of application »

Job Description

• To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
• The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.

Key Responsibilities:

• Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
• Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
• Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
• Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
• Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
• Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time

Qualifications

• Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
• Valid driver’s licence and mobility to travel to client sites

Experience Required:

• 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
• Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
• Exposure to wealth management, investment consulting, or financial planning referral environments
• Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
• Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps

Behavioral Competencies:

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Retention & Client Servicing
• Customer Understanding ( Consumer Banking)
• Risk Awareness & Risk Identification

go to method of application »

Job Description

• To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
• The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.

Key Responsibilities:

• Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
• Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
• Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
• Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
• Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
• Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time

Qualifications

• Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
• Valid driver’s licence and mobility to travel to client sites

Experience Required:

• 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
• Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
• Exposure to wealth management, investment consulting, or financial planning referral environments
• Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
• Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps

Behavioral Competencies:

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Retention & Client Servicing
• Customer Understanding ( Consumer Banking)
• Risk Awareness & Risk Identification

go to method of application »

Job Description

• To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
• The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.

Key Responsibilities:

• Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
• Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
• Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
• Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
• Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
• Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time

Qualifications

• Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
• Valid driver’s licence and mobility to travel to client sites

Experience Required:

• 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
• Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
• Exposure to wealth management, investment consulting, or financial planning referral environments
• Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
• Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps

Behavioral Competencies:

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Retention & Client Servicing
• Customer Understanding ( Consumer Banking)
• Risk Awareness & Risk Identification

go to method of application »

Job Description

• To proactively deliver a deep, relationship-based Private Banking offering through value-adding client engagement, portfolio management and tailored financial solutions that enhance the client experience, deepen relationships and support sustainable profitability for the bank.

Key Responsibilities:

• Build and maintain strong relationships with Private Banking clients through proactive and value-adding engagement.
• Drive portfolio growth through retention, cross-selling, sales delivery and identifying new client opportunities.
• Understand client needs and recommend suitable banking, lending, wealth and digital solutions.
• Support quality credit applications, annual credit reviews and effective portfolio administration.
• Manage client queries, complaints, digital adoption, risk and compliance requirements in line with bank standards.

Qualifications

• Bachelor of Commerce, Advanced Diploma or equivalent NQF 7 or higher qualification in Finance, Business Commerce, Accounting or a related field.
• Qualification must be FAIS recognised or FAIS aligned.
• The incumbent must meet the Fit and Proper requirements.

Experience Required:

• 2 to 4 years’ banking experience, with exposure to affluent, private banking or relationship-managed clients.
• Experience in sales, service, relationship management, credit applications and financial solutioning within the financial services industry.
• Sound exposure to client portfolio management, including identifying client needs, recommending suitable banking solutions and supporting client retention.
• Experience in lending, credit processes, financial analysis and client reviews will be advantageous.
• Proven ability to identify sales opportunities and deliver value-adding solutions that support both the client and the bank.

Behavioural Competencies:

• Establishing Rapport and Understanding People
• Interacting with People and Articulating Information
• Conveying Self-Confidence and Convincing People
• Examining Information and Interpreting Data
• Making Decisions and Taking Action
• Seizing Opportunities and Pursuing Goals

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding and Product Knowledge
• Financial Acumen
• Commercial Acumen
• Risk Identification
• Risk Reporting

go to method of application »

Job Description

• We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker.
• This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.

Key Responsibilities:

• Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
• Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
• Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
• Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.

Qualifications

• National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
• The candidate must meet FAIS Fit and Proper requirements.

Minimum Experience:

• 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
• Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.
• Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.
• Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.
• Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.

Behavioural Competencies:

• Checking Things, Examining Information and Following Procedures
• Convincing People, Impressing People and Seizing Opportunities
• Establishing Rapport, Interacting with People and Inviting Feedback
• Developing Expertise, Developing Strategies and Exploring Possibilities
• Generating Ideas, Taking Action, Pursuing Goals and Meeting Timescales
• Embracing Change, Showing Composure, Team Working and Thinking Positively

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

go to method of application »

Job Description

• We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker.
• This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.

Key Responsibilities:

• Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
• Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
• Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
• Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.

Qualifications

• National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
• The candidate must meet FAIS Fit and Proper requirements.

Minimum Experience:

• 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
• Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.
• Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.
• Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.
• Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.

Behavioural Competencies:

• Checking Things, Examining Information and Following Procedures
• Convincing People, Impressing People and Seizing Opportunities
• Establishing Rapport, Interacting with People and Inviting Feedback
• Developing Expertise, Developing Strategies and Exploring Possibilities
• Generating Ideas, Taking Action, Pursuing Goals and Meeting Timescales
• Embracing Change, Showing Composure, Team Working and Thinking Positively

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

go to method of application »

Job Description

• We are seeking a dynamic and results-driven Relationship Manager to join our Private Banking team. This role is responsible for growing, managing, and retaining a portfolio of high-net-worth clients while delivering exceptional value through personalised financial solutions.

Key Responsibilities:

• Develop and maintain strong relationships with high-net-worth clients by providing tailored financial solutions, proactive engagement, and outstanding service.
• Conduct in-depth financial analyses, create personalised banking strategies, and ensure full compliance with regulatory requirements and internal policies.
• Analyse industry trends, assess the competitive landscape, and provide performance reports to support informed decision-making and drive business growth.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)
• FAIS Representative certification is mandatory, in line with regulatory requirements.

Required Experience:

• Minimum of 7 years’ experience in financial services, with at least 5–7 years in a relationship management or private banking role.
• Proven ability to analyse clients’ financial needs, identify opportunities, and deliver tailored financial solutions that create value for both client and bank.
• Demonstrated success in client acquisition, retention, and portfolio management within a high-net-worth segment.
• Experience in structuring credit applications and facilitating complex lending, investment, and offshore product offerings.
• Proficient understanding of banking processes, financial acumen, and consumer banking products.

Behavioural Competencies:

• Articulating Information & Providing Insights
• Interpreting Data & Examining Information
• Developing Expertise
• Convincing People & Establishing Rapport
• Producing Output
• Seizing Opportunities
• Taking Action

Technical Competencies:

• Banking Process & Procedures
• Commercial Acumen
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Product Knowledge (Consumer Banking)
• Risk Identification
• Risk Reporting

go to method of application »

Job Description

• We are seeking a dynamic and results-driven Relationship Manager to join our Private Banking team. This role is responsible for growing, managing, and retaining a portfolio of high-net-worth clients while delivering exceptional value through personalised financial solutions.

Key Responsibilities:

• Develop and maintain strong relationships with high-net-worth clients by providing tailored financial solutions, proactive engagement, and outstanding service.
• Conduct in-depth financial analyses, create personalised banking strategies, and ensure full compliance with regulatory requirements and internal policies.
• Analyse industry trends, assess the competitive landscape, and provide performance reports to support informed decision-making and drive business growth.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)
• FAIS Representative certification is mandatory, in line with regulatory requirements.

Required Experience:

• Minimum of 7 years’ experience in financial services, with at least 5–7 years in a relationship management or private banking role.
• Proven ability to analyse clients’ financial needs, identify opportunities, and deliver tailored financial solutions that create value for both client and bank.
• Demonstrated success in client acquisition, retention, and portfolio management within a high-net-worth segment.
• Experience in structuring credit applications and facilitating complex lending, investment, and offshore product offerings.
• Proficient understanding of banking processes, financial acumen, and consumer banking products.

Behavioural Competencies:

• Articulating Information & Providing Insights
• Interpreting Data & Examining Information
• Developing Expertise
• Convincing People & Establishing Rapport
• Producing Output
• Seizing Opportunities
• Taking Action

Technical Competencies:

• Banking Process & Procedures
• Commercial Acumen
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Product Knowledge (Consumer Banking)
• Risk Identification
• Risk Reporting

go to method of application »

Job Description

• We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker.
• This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.

Key Responsibilities:

• Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
• Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
• Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
• Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.

Qualifications

• National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
• The candidate must meet FAIS Fit and Proper requirements.

Minimum Experience:

• 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
• Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.
• Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.
• Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.
• Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.

Behavioural Competencies:

• Checking Things, Examining Information and Following Procedures
• Convincing People, Impressing People and Seizing Opportunities
• Establishing Rapport, Interacting with People and Inviting Feedback
• Developing Expertise, Developing Strategies and Exploring Possibilities
• Generating Ideas, Taking Action, Pursuing Goals and Meeting Timescales
• Embracing Change, Showing Composure, Team Working and Thinking Positively

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

go to method of application »

Job Description

• To work independently and provide end-to-end People and Culture value chain business partner support for the Operations, CIB portfolio applying specialist knowledge and judgement to resolve complex challenges.
• To provide business partnering advisory support to business stakeholders within the allocated portfolio/s of responsibility in Operations, CIB giving P&C guidance in support of the overall people experience and business objectives in an ever-changing environment.

Qualifications

Minimum qualifications

• Degree in Human Resources Management / Behavioural Science / Social Science.

Experience required

• Minimum 5 -7 years experience in People & Culture, with strong preference to a partnering role.
• Experience within a multinational company working with senior management teams in a complex environment.
• Track record of successfully implementing integrated, effective People & Culture solutions in support of business specific objectives & driving for a sustainable performance in the businesses.
• Demonstrated knowledge & understanding of the role People & Culture management plays in enabling business commercial & social relevance, whilst remaining relevant to the people within the business.
• Demonstrate an understanding of the full People & Culture value chain and the interrelationships between components, engaging with various stakeholders to enable an effective ecosystem of partners.
• Provide support to the business in aligning the Business Unit strategy to the broader Business Line and P&C strategy, collaborating with business leader/s to design and plan the communication and implementation thereof.
• Monitor staff movements relative to cost allocation and headcount; track and monitor key people metrics such as overtime, headcount and training spend; highlighting areas of concern at relevant forums.
• Collaborate with finance and operations teams regarding workforce planning within work area, confirming compliance with budgetary requirements; contributing to accurate information on costs.
• Create a proactive view of emerging risks in the business area by conducting detailed trend analysis on metrics/indicators; providing a summary view to the business together with potential mitigation plans.
• Engage in the implementation of organisational design and change management initiatives within the portfolio/s to support the successful implementation and acceptance thereof, delivering on the People Promise.
• Identify and analyse appropriate sources of data, to gain insights on People & Culture supporting the strategic drivers of the business and/or people experience.
• Interrogate the appropriate use of data to create insights, through predictive analytics, in order to optimise the solution offering and inform decision making processes.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Embracing Change
• Establishing Rapport
• Exploring Possibilities
• Interpreting Data
• Inviting Feedback
• Managing Tasks
• Providing Insights
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Decision Making
• Digital Advocacy
• Inclusive Facilitation
• Integrative Leadership
• Organisational Navigation
• Storytelling

go to method of application »

Job Description

• The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience.
• This role drives sales performance, embeds a strong client-centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.

Key Responsibilities:

• Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.
• Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.
• Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.
• Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.
• Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.

Qualifications

• Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management.
• RE1 and RE5 preferred.

Experience Required:

• 5 to 7 years’ experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement.
• At least 2 to 3 years’ proven leadership experience, managing and developing sales teams in a branch or client-facing environment.
• Demonstrated sustained sales performance track record, including achievement of financial and growth targets.
• Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.
• Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.

Behavioural Competencies:

• Adopting Practical Approaches and Producing Output
• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Generating Ideas and Providing Insights
• Making Decisions and Showing Composure
• Following Procedures and Understanding People

Technical Competencies:

• Application & Submission Verification
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding
• Processing
• Product Knowledge

go to method of application »

Job Description

• We are seeking a dynamic and results-driven Relationship Manager to join our Private Banking team. This role is responsible for growing, managing, and retaining a portfolio of high-net-worth clients while delivering exceptional value through personalised financial solutions.

Key Responsibilities:

• Develop and maintain strong relationships with high-net-worth clients by providing tailored financial solutions, proactive engagement, and outstanding service.
• Conduct in-depth financial analyses, create personalised banking strategies, and ensure full compliance with regulatory requirements and internal policies.
• Analyse industry trends, assess the competitive landscape, and provide performance reports to support informed decision-making and drive business growth.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)
• FAIS Representative certification is mandatory, in line with regulatory requirements.

Essential Experience:

• Minimum of 7 years’ experience in financial services, with at least 5–7 years in a relationship management or private banking role.
• Proven ability to analyse clients’ financial needs, identify opportunities, and deliver tailored financial solutions that create value for both client and bank.
• Demonstrated success in client acquisition, retention, and portfolio management within a high-net-worth segment.
• Experience in structuring credit applications and facilitating complex lending, investment, and offshore product offerings.
• Proficient understanding of banking processes, financial acumen, and consumer banking products.

Behavioural Competencies:

• Articulating Information & Providing Insights
• Interpreting Data & Examining Information
• Developing Expertise
• Convincing People & Establishing Rapport
• Producing Output
• Seizing Opportunities
• Taking Action

Technical Competencies:

• Banking Process & Procedures
• Commercial Acumen
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Product Knowledge (Consumer Banking)
• Risk Identification
• Risk Reporting

go to method of application »

Job Description

• We are seeking a dynamic and results-driven Relationship Manager to join our Private Banking team. This role is responsible for growing, managing, and retaining a portfolio of high-net-worth clients while delivering exceptional value through personalised financial solutions.

Key Responsibilities:

• Develop and maintain strong relationships with high-net-worth clients by providing tailored financial solutions, proactive engagement, and outstanding service.
• Conduct in-depth financial analyses, create personalised banking strategies, and ensure full compliance with regulatory requirements and internal policies.
• Analyse industry trends, assess the competitive landscape, and provide performance reports to support informed decision-making and drive business growth.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)
• FAIS Representative certification is mandatory, in line with regulatory requirements.

Essential Experience:

• Minimum of 7 years’ experience in financial services, with at least 5–7 years in a relationship management or private banking role.
• Proven ability to analyse clients’ financial needs, identify opportunities, and deliver tailored financial solutions that create value for both client and bank.
• Demonstrated success in client acquisition, retention, and portfolio management within a high-net-worth segment.
• Experience in structuring credit applications and facilitating complex lending, investment, and offshore product offerings.
• Proficient understanding of banking processes, financial acumen, and consumer banking products.

Behavioural Competencies:

• Articulating Information & Providing Insights
• Interpreting Data & Examining Information
• Developing Expertise
• Convincing People & Establishing Rapport
• Producing Output
• Seizing Opportunities
• Taking Action

Technical Competencies:

• Banking Process & Procedures
• Commercial Acumen
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Product Knowledge (Consumer Banking)
• Risk Identification
• Risk Reporting

go to method of application »

Job Description

• The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience.
• This role drives sales performance, embeds a strong client-centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.

Key Responsibilities:

• Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.
• Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.
• Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.
• Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.
• Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.

Qualifications

• Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management.
• RE1 and RE5 preferred.

Experience Required:

• 5 to 7 years’ experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement.
• At least 2 to 3 years’ proven leadership experience, managing and developing sales teams in a branch or client-facing environment.
• Demonstrated sustained sales performance track record, including achievement of financial and growth targets.
• Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.
• Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.

Behavioural Competencies:

• Adopting Practical Approaches and Producing Output
• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Generating Ideas and Providing Insights
• Making Decisions and Showing Composure
• Following Procedures and Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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• We are looking for an experienced and commercially driven Universal Banking Team Leader to lead a team of Universal Bankers within a Local Market environment across the Overberg Region, including Hermanus, Gansbaai, Kleinmond, Caledon, Grabouw, Villiersdorp, Bredasdorp and Swellendam.
• The role is responsible for driving sales, service, client experience, operational discipline, risk management and people leadership across assigned Points of Representation.
• This role requires a strong frontline banking leader who can translate Local Market priorities into practical execution, support client engagement initiatives, lead branch-based teams effectively and contribute to sustainable business growth.
• Frequent travel within the Local Market, including Hermanus, Gansbaai, Kleinmond, Caledon, Grabouw, Villiersdorp, Bredasdorp and Swellendam, will be required to engage teams, support client-facing initiatives and maintain strong stakeholder relationships.

Key Responsibilities:

• Lead, coach and manage a team of Universal Bankers to deliver on sales, service, client experience, operational and risk objectives across assigned Points of Representation.
• Implement and execute Local Market initiatives by working closely with branch teams, Local Market leadership and relevant business stakeholders to drive client growth and service excellence.
• Drive financial performance by identifying value demand opportunities, supporting cross-selling and up-selling activity, promoting appropriate banking solutions and encouraging effective use of digital and non-branch channels.
• Oversee day-to-day operational, compliance and risk management activities, ensuring that all client interactions, account processes, controls and laid-down procedures are consistently applied.
• Manage team capability, performance, staffing, development and engagement in partnership with People and Culture to build a high-performing, client-focused and accountable team culture.

Qualifications

• NQF Level 6 FAIS-aligned qualification in a field linked to the role, such as Commerce, Banking, Finance, Financial Planning, Business Management or a related discipline.
• Must meet FAIS Fit and Proper requirements.
• FAIS Representative status is required.
• A valid driver’s licence is required.

Experience Required:

• 3 to 4 years’ relevant frontline banking experience, with strong exposure to sales, service, client engagement and branch operations.
• Experience leading, coaching or coordinating a frontline banking team to deliver against sales, service, operational and compliance objectives.
• Sound understanding of banking processes, client needs analysis, product application processes, account submissions, risk controls and regulatory requirements.
• Proven ability to engage stakeholders, resolve client matters, interpret performance data and implement practical improvements within a branch or Local Market environment.
• Willingness and ability to travel frequently within the Local Market to support client initiatives, team engagement and business execution.

Behavioural Competencies:

• Adopting Practical Approaches and Following Procedures
• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Generating Ideas and Providing Insights
• Making Decisions and Producing Output
• Showing Composure and Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking

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Job Description

• To manage and develop all available branch resources, including people, process and systems, to deliver a sustainable and profitable branch performance while embedding a strong client-focused culture.

Key Responsibilities:

• Lead and manage branch performance across sales, service, operations, people and client experience.
• Drive revenue, balance sheet growth, cost management and branch profitability in line with catchment objectives.
• Build a high-performance branch team through coaching, workforce planning, performance management and people development.
• Ensure effective risk, compliance, operational control and Occupational Health and Safety standards across the branch.
• Drive client-focused solutions, digital adoption, cross-selling opportunities and stakeholder engagement to support branch execution.

Qualifications

• Bachelor of Commerce, Advanced Diploma or equivalent NQF 7 or higher qualification in Business Commerce or a related field.
• Relevant FAIS qualification is required.
• Must be registered or eligible as a FAIS Representative and meet Fit and Proper requirements.

Experience Required:

• 5 to 7 years’ relevant banking experience, with solid exposure to branch management, sales and service delivery.
• Experience managing income statement performance, branch operations, client experience and controllable costs.
• Proven ability to lead teams, manage workforce requirements and drive performance in a client-facing environment.
• Sound experience in risk, compliance, operational controls and stakeholder management within financial services.
• Exposure to branch profitability, revenue growth, balance sheet management and catchment-based execution will be advantageous.

Behavioural Competencies:

• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Making Decisions and Providing Insights
• Producing Output and Meeting Timescales
• Following Procedures and Showing Composure
• Understanding People and Team Working

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge and Product Knowledge
• Application & Submission Verification
• Processing
• Client Acceptance & Review
• Risk, Compliance and Operational Control

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Job Description

• To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
• The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.

Key Responsibilities:

• Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
• Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
• Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
• Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
• Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
• Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time

Qualifications

• Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
• Valid driver’s licence and mobility to travel to client sites

Experience Required:

• 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
• Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
• Exposure to wealth management, investment consulting, or financial planning referral environments
• Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
• Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps

Behavioral Competencies

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Retention & Client Servicing
• Customer Understanding ( Consumer Banking)
• Risk Awareness & Risk Identification

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Job Description

• To oversee the effective functioning, performance and delivery of a defined distribution network, including branches, Points of Representation and related channels, ensuring that the distribution mix remains sustainable, profitable, client-focused and aligned to provincial objectives.

Key Responsibilities:

• Lead and oversee the delivery of sales, service, operational and financial performance across the assigned distribution area, ensuring alignment to provincial objectives and business growth priorities.
• Drive client-focused distribution tactics, local market initiatives and marketing solutions that support balance sheet growth, income statement performance, client retention and improved customer experience.
• Manage operational effectiveness, channel optimisation and service capability across branches, ATMs, digital channels and devices to ensure the front line can respond effectively to client demand.
• Lead, coach and develop branch and distribution teams in line with people management, performance, engagement and lean leadership principles to build a high-performance culture.
• Oversee risk, compliance, quality assurance and FAIS requirements across the distribution area, including Key Individual duties where applicable, to minimise operational losses and ensure regulatory adherence.

Qualifications

• Completed Degree or Advanced Diploma, NQF Level 7 or higher, with a FAIS-recognised qualification in Business Commerce, Finance, Banking, Management
• Must meet FAIS Fit and Proper requirements.
• FAIS Representative certification is required.

Experience Required:

• 5 to 7 years’ relevant branch, distribution or banking leadership experience.
• Proven experience in branch management, including sales, service, people leadership, risk management and income statement responsibility.
• Strong understanding of distribution performance, client engagement, operational controls and financial management within a banking environment.
• Experience leading teams across multiple branches, Points of Representation or client-facing channels will be advantageous.

Behavioural Competencies:

• Leading and directing people
• Convincing and influencing stakeholders
• Making sound decisions
• Interpreting data and providing insights
• Embracing change and driving practical execution
• Resolving conflict and managing escalated client matters
• Producing output in a fast-paced, performance-driven environment

Technical Competencies:

• Business Acumen (Audit)
• Financial Acumen
• People Strategy Development
• Product Knowledge (Consumer Banking)
• Risk Management
• Verbal Communication

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Job Description

• To lead and drive the execution of the Compliance plan, across the South and Central region, through the implementation of the appropriate frameworks, minimum standards and processes required to manage all aspects of compliance risk across the entire region and ensure effective alignment across countries.

Qualifications

• Post Graduate Degree in Audit, Legal, Risk Management or related 

Experience Required
Business Enablement
Compliance

• More than 10 years - The role requires a seasoned expert in Compliance with a sound knowledge of the relevant regulatory requirements and upcoming developments applicable to the South and Central region as well as a solid understanding of banking products and activities.
• To drive an effectively compliant function, an influential leader is required with a proven track record in leading a Functional team of Compliance resources across various countries. 

Behavioural Competencies:

• Challenging Ideas
• Convincing People
• Developing Expertise
• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Exploring Possibilities
• Making Decisions
• Providing Insights
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Business Acumen 
• Financial Acumen
• Legal Compliance
• Managerial Budgeting
• Process Governance
• Strategic Planning and Reporting

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Job Description

• To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Multi-product Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, discounts to suit the client’s needs and to make sure the client remains on the book.
• Reinstatement of policies are also a core job function, policies will need to be reinstated as per client’s requests, as this point consultants can use this opportunity to upsell on the policy which will contribute to the company’s revenue

Qualifications

Type of Qualification: Diploma
Field of Study: Finance and Accounting

• Matric
• A minimum of 120 Insurance credits
• Relevant qualification - Short Term Insurance (certification, Diploma, Degree)
• Regulatory Exams
• FAIS
• Requirements include Class of business (COB) and compliance training

Experience Required

• Short Term Insurance
• The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant Level 1. Minimum of 2 years retentions experience.

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Following Procedures
• Interacting with People
• Interpreting Data
• Team Working

Technical Competencies:

• Client Knowledge
• Client Retention & Servicing
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services
• Certificate of Proficiency
• Code of banking practice
• Insurance background

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Job Description

• Oversee data mining techniques and conduct statistical analysis to large, structured and unstructured data sets to understand and analyse phenomena. Model complex business problems, discovering insights and opportunities through statistical, algorithmic, machine learning and visualisation techniques, working closely with clients, data and technology teams to turn data into critical information used to make sound business decisions. Oversee predictive modelling.
• Acts as a subject matter expert from a data science perspective and provides input into all decisions relating to data science and the use thereof. Educate the organisation on data science perspectives on new approaches, such as testing hypotheses and statistical validation of results. Validates and certifies the work of other data scientists and trains team members in statistical models and guides junior colleagues or less experienced staff on projects and drives leading practice.
• Builds machine learning models from and utilises distributed data processing and analysis methodologies. Competent in Machine Learning programming in R or Python, with supplementary still in Matlab, Java, etc. Familiar with the Hadoop distributed computational platform, including broader ecosystem of tools such as HDFS / Spark / Kafka.
• Codes, tests and maintains scientific models and algorithms; identifies trends, patterns, and discrepancies in data; and determines additional data needed to support insight. Processes, cleanses, and verifies the integrity of data used for analysis.
• Develops, implements, monitors and maintains a comprehensive operational IA plan, rules, methodologies and coding initiatives in order to drive IA for remediation efforts. Develops and co-ordinates a comprehensive strategy for productionalising automation software so that it is accurate and well maintained.
• Guides and validates the design of various complex mathematical, statistical, and simulation techniques to answer critical business questions and create predictive solutions which drive improvement in business outcomes. Drives analytics and insights within required business unit by developing advanced statistical models and computational algorithms based on business initiatives.

Qualifications

• Post Graduate Degree: Information Technology / Information Studies (required)

Additional Information

Experience Required: Data Monetisation

• 8-10 years: Experience in working with unstructured data (e.g. Streams, images) Understanding of data flows, data architecture, ETL and processing of structured and unstructured data. Using data mining to discover new patterns from large datasets. Implement standard and proprietary algorithms for handling and processing data. Experience with common data science toolkits, such as SAS, R, SPSS, etc. Experience with data visualisation tools, such as Power BI, Tableau, etc.
• 8-10 years: Proven development experience in software / software engineering.  Up to date with developments in IA field.  Experience in technical business intelligence; in depth understanding of the banks data processes, systems and products. Knowledge of IT infrastructure and data principles forming the basis for data quality management. Project management experience. Exposure to data governance and regulatory matters. Experience in building models (credit scoring, propensity models, churn, etc

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Exploring Possibilities
• Interpreting Data

Technical Competencies:

• Data Analysis
• Database Administration
• Data Integrity
• Knowledge Classification
• Research & Information Gathering

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Job Description

• To define and develop complex architecture roadmaps, practices, and processes that embed strategic applications across an entire Business Unit / Group scope.
• To link the business mission, vision, strategy, and processes for a dedicated Business Unit to its IT strategy, documenting this using multiple architectural models or views that demonstrate how the current and future needs of the Business Unit will be met in an integrated, efficient, sustainable, agile, and adaptable manner.
• Align the IT strategy with the business strategy and define the technology architecture to support that strategy. Link the business mission, vision, strategy, and processes to the IT strategy, documenting this using multiple architectural models or views that demonstrate how the current and future needs of the organisation will be met in an integrated, efficient, sustainable, agile, and adaptable manner.
• Develop complex business unit-wide architecture, roadmaps, and processes to embed strategic applications across all domains and solutions for the entire Business Unit.
• Set strategies, policies, standards, and practices to facilitate alignment and integration between business strategies, technology strategies, and enterprise transformation activities.
• Develop and maintain the architecture vision and strategy for an entire Business Unit / Group, ensuring it aligns with business goals and strategic objectives.
• Assess technical integrity by evaluating the solution's architecture to ensure it meets the required technical standards and best
  practices. Verify that the solution is robust, scalable, and maintainable.

Qualifications

• Degree: Information Technology (Required)

Additional Information

Experience Required: Enterprise Technology & Solutions Architecture

• More than 10 years: Significant experience as an Architect ideally with time in an Enterprise capacity. Track record in IT disciplines including data management, integration and large scale solution architectures.
• Experience with the complete information system life cycle. Architecture/Solution design delivery in large domestic or global institutions. Ability to deal with all levels of the business and technology stakeholders across large organisations.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Strategies
• Embracing Changes

Technical Competencies:

• Benefits Management
• Business Analysis Environments and Perspectives
• Business Process Design
• Emerging Technology Monitoring
• Information Technology Architecture

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Job Description

• To lead the discovery, analysis, design and implementation of business capabilities, operating model improvements and technology-enabled solutions that deliver measurable business value across the Insurance business.
• The Business Analyst partners with business stakeholders, technology teams and delivery partners to identify opportunities for process optimisation, automation and digital transformation. The role is responsible for translating strategic business objectives into implementable business solutions while ensuring that initiatives improve customer experience, operational efficiency, risk management and financial performance.
• The role leverages data, business analysis methodologies, process improvement techniques and emerging technologies, including Artificial Intelligence, to accelerate analysis, improve decision-making and support continuous improvement across the organisation.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business, Commerce, Information Technology or related discipline.

Certification in:

• CBAP or CCBA certification.
• Lean Six Sigma Green Belt.
• Process Automation certification (Power Platform, UiPath, Automation Anywhere or similar).
• AI-related business analysis or digital transformation certification.

Experience Required
Insurance Legacy & Enablement

• 5 - 7 years Business Analysis experience. Minimum 3 years within Financial Services or Insurance. 
• 5-7 years Experience delivering medium to large business transformation initiatives. Experience in business process modelling and optimisation and developing business cases and benefits realisation Experience working with Agile and Waterfall delivery methodologies as well as working with vendors and third-party technology partners.
• 5 - 7 years experience supporting digital transformation, automation or AI-enabled initiatives.

Behavioural Competencies:

• Learning Agility
• Results Orientation
• Attention to Detail
• Facilitation
• Commercial Acumen

Technical Competencies:

• Business Process Improvement
• Data Analysis
• AI-enabled Business Analysis
• Emerging Technology Monitoring
• Process Automation
• Project Management
• Value Stream Mapping

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Job Description

• Execute daily reconciliation activities, analyse breaks, support resolution efforts, and collaborates across teams to ensure accurate exception handling and audit trail maintenance.

Qualifications

• Matric, Diploma or First Degree
• Field of Study: Finance and Accounting

Experience Required

• 1–5 years' experience in reconciliations within a banking operations environment.
• Strong knowledge of financial instruments and financial markets.
• 3–4 years' experience investigating and categorising reconciliation breaks, assigning and tracking exceptions, and escalating issues where appropriate.
• 3–4 years' experience building and maintaining effective relationships with clients and stakeholders to obtain required information and resolve queries efficiently.
• 3–4 years' proven experience documenting break-resolution activities and maintaining compliance with audit trail and exception-handling requirements.
• 3–4 years' relevant reconciliation experience, with a sound understanding of the systems, processes, and procedures required to perform reconciliations effectively and accurately.

Preferred Competencies

• Strong analytical and problem-solving skills.
• High level of attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Excellent communication and stakeholder management skills.
• Strong organisational and time-management abilities.

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts
• Examining Information
• Interacting with People
• Interpreting Data
• Inviting Feedback
• Managing Tasks
• Meeting Timescales
• Producing Output
• Team Working

Technical Competencies:

• Client Relationship Management
• Compliance
• Data Analysis and Inference
• Data Analysis
• Operations Risk Management
• Reconciling Financial Records
• Risk Reporting
• Root Cause Analysis

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Job Description

• To execute Compliance Risk Management processes and activities within Personal and Private Banking, to ensure that the area is undertaken in a compliant manner to avoid operational losses, fines, penalties or reputational damage to the organisation and enable the competitive advantage of the organisation.

Qualifications

• First Degree in Audit, Business Commerce, Legal or related 

Experience Required
Business Enablement
Compliance

• 2-5 years - The role requires a entry Compliance professional with knowledge of the relevant regulatory requirements and upcoming developments applicable in banking. 
• Experience within Africa Regions would be benefical. 
• Demonstrated experience working with Generative AI tools (MS Co Pilot etc.) and using prompt engineering techniques. 
• Drafting(Business documents, reporting, compliance risk management plans and regulatory universes). 
• Must have strong communication, time management and stakeholder management skills. 
• Must be capable of working in a team enviornment. 
• Conducting research would be benefical. 

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Convincing People
• Developing Expertise
• Documenting Facts
• Embracing Change
• Exploring Possibilities
• Interpreting Data
• Making Decisions
• Providing Insights
• Upholding Standards

Technical Competencies:

• Evaluation of Internal Controls
• Financial Acumen
• Financial Industry Regulatory Framework
• Legal Compliance
• Process Governance
• Risk Awareness

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Job Description

• We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker.
• This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.

Key Responsibilities:

• Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
• Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
• Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
• Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.

Qualifications

• National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
• The candidate must meet FAIS Fit and Proper requirements.

Minimum Experience:

• 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
• Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.
• Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.
• Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.
• Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.

Behavioural Competencies:

• Checking Things, Examining Information and Following Procedures
• Convincing People, Impressing People and Seizing Opportunities
• Establishing Rapport, Interacting with People and Inviting Feedback
• Developing Expertise, Developing Strategies and Exploring Possibilities
• Generating Ideas, Taking Action, Pursuing Goals and Meeting Timescales
• Embracing Change, Showing Composure, Team Working and Thinking Positively

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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Job Description

• To serve as a dedicated Governance and Control Specialist for RES across all Risk Types, providing hands-on support to the RES Exco and Business Heads (e.g., Commercial, Physical Security) for timely and accurate completion of Risk and Governance requirements.
• This role acts as a specialised bridge between central Risk functions and RES operations, facilitating actions to mitigate functional risk and aligning practices with the 1st Line Business Risk and Governance Execution team within RES.

Qualifications

• First Degree: Business Commerce, Legal, Risk Management

Experience Required:

Commercial Real Estate

• 5–7 years' experience within Commercial Real Estate and Real Estate Management.

Risk, Governance and Control

• 5–7 years' experience in a Risk, Governance, Compliance, or Control environment, preferably within Real Estate, Facilities Management, Physical Security, or Corporate Services.
• Proven experience in Enterprise Risk Management (ERM), Business Resilience and Continuity Management, Third-Party Risk Management (TPRM), and Data Privacy (POPIA).
• Experience managing risk assessments, governance processes, audit findings, regulatory compliance activities, and management reporting.
• Demonstrated ability to provide risk advisory support to business leaders and translate governance requirements into practical operational controls.
• Experience using Governance, Risk and Compliance (GRC) systems and reporting tools to monitor, track, and report on risk and compliance activities.

Behavioural Competencies:

• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Team Working
• Upholding Standards

Technical Competencies:

• Audit Methodology
• Audit Report Writing
• Business Acumen (Audit)
• Compliance
• Evaluating Risk Management Effectiveness
• Occupational Health and Safety
• Promote Good Governance, Risk & Control
• Quality Management
• Query Resolution
• Real Estate Management
• Risk Awareness
• Risk Identification
• Risk Management
• Risk Measurement
• Risk Reporting
• Risk Response Strategy
• Risk/ Reward Thinking
• Root Cause Analysis
• Verbal Communication

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Job Description

• Standard Bank uses both in-house and vendor solutions in the Corporate and Investment division. The purpose of the job is to perform the role of a Murex Production BSD Engineer for the Murex Production BSD team. Murex being a vendor system and one of the Bank’s strategic trading and Enterprise Risk Management (ERM) platforms, with the Murex Production BSD team enabling and supporting Front to Back global Markets capacities and solutions across multiple instances and asset classes
• The role entails technical delivery, support, and advisory to business stakeholder demand and Murex programme initiatives, with expected expertise across asset classes and end-to-end solution phases (scope, analyse, plan, design, dev, test, operate).
• In addition to the hands-on delivery responsibilities, the role requires developing standards, best practice, and ensuring optimal technical performance of the Murex Production Platforms, as well as upskilling and coaching the team to improve overall expertise.
• As this is primarily a generalist role within MCE, a deep understanding of the service assurance management practice and processes (business, audit, delivery, etc.) is required and/or expected to be built-up and demonstrated over time, all the while T-and-Key shaped individuals who have additional Business domain and Murex expertise across the value GM value chain (FO-BO).

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology / Engineering / Mathematics

Experience Required

• 2-5 years experience in driving the development and oversee adherence to Murex Production technical standards and engineering best practices to ensure a healthy platform and quality technical solutions are delivered. This may entail collaborating with team members, industry, subject matter experts, research houses, etc. to continually update and improve the standards by incorporating emerging technologies and industry trends.
• 2-5 years experience in engaging with business and other/supporting stakeholders to translate requirements into well-defined initiatives/features. This may entail business analysis-type activities of discovery, scoping, design, and test plans etc. following agile, iterative, and other best practice delivery frameworks.
• 2-5 years experience in developing Murex Production BSD solutions that are robust and future-proofed to reduce waste and manage technology deficit. The development should be in line with established standards and best practice (i.e. Agile, CI, TDD etc.), ensuring risks and blockers are adequately managed to not impact overall delivery.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts

Technical Competencies:

• Agile Engineering
• API Engineering
• Automation
• Cloud Computing
• Continuous Delivery (CD)