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Coloplast develops products and services that make life easier for people with very personal and private medical conditions. Working closely with the people who use our products, we create solutions that are sensitive to their special needs. We call this intimate healthcare. Our business includes Ostomy Care, Continence Care, Wound & Skin Care and, Ur...
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The Consumer Services Specialist is responsible for ensuring completeness and accuracy of the operational aspects of the consumer journey which includes, enrolments of consumers and all related reporting and reconciliations, sales orders process, issuing return authorizations, billing reconciliations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all quotations submitted and ensures timeous completion, reporting and analysis of quotations as required.
You will be part of the Coloplast South Africa Team and report to the Call Centre Team Lead.
Your key responsibilities will be
Professional qualifications
We are looking for an experienced, Consumer Service Specialist with a proven track record in delivering excellent consumer service while adhering to policies and processes.
Personal qualifications
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