Contact Center Executive at Aramex South Africa

​​​​​Key Responsibilities

•  Receipt of Courier Details to generate shipping information and collection confirmation
•  Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams
•  Communicates customer inquiries/messages/feedback to relevant team members
•  Tracking of customer or branch parcels
•  Taking collections
•  Pulling hardcopy POD’s
•  Faxing, calling and/or e-mailing to clients or branches
•  Advising customer of services and general information regarding operational procedures
•  Being able to fully understand and take quotes
•  Arrange special trips
•  Advise customer of Late freight and/or customer update
•  Handle typical queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details
•  Full resolution of escalated queries in the most efficient time
•  Daily and Monthly Reporting
•  Data capturing and POD updates

Minimum Requirements

•  Minimum requirement is a Matric (Grade 12) qualification and/or similar qualification or experience
•  3 years call center experience
•  Industry knowledge and international experience advantageous
•  Strong communication skills – Excellent command of the English language
•  Customer Centric Personality
•  Computer Proficiency (Microsoft Office Packages i.e. Excel, Outlook, PowerPoint)
•  InfoAxs and Aramex.com  Own transport

COMPETENCIES

•  Communication - Verbal & Written
•  Customer Focus
•  Teamwork
•  Problem Analysis

SKILLS

•  Communication - Written & Verbal
•  Customer Focus
•  Problem solving
•  Telephone handling skills
•  Multi-Tasking