Contact Centre Manager: Ecommerce & Social Media
An exciting new vacancy exists in the Credit Services Division of Truworths LTD for a dynamic and experienced Contact Centre Operations Manager to take ownership of the Ecommerce and Social Media Contact Centre teams. The incumbent need to have a strong focus on performance, achieving targets and ensuring the efficiency of operations to drive sustainable development and long-term success.
The ideal candidate must have operational and staff management experience in a Ecommerce and Social Media contact centre environment and needs to be well-versed in all business matters. They will be a competent leader able to provide guidance that enhances performance in a manner, which incorporates the company’s vision and culture.
Duties and Responsibilities:
Truworths is committed to transformation and meeting objectives of the Employment Equity Act. Meeting our employment equity goals and targets will be taken into account in our recruitment decisions.
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