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Our mission is to empower financial services companies to build automated processes that deliver trusted data and create better customer outcomes. At the same time, we aim to increase our clients’ productivity, reduce their time-to-market, and optimize their operational processes.
Essentially, we make the lives of our clients, and their customers, ...
BUSINESS AREA AND TEAM
This role sits in the Enablement Team which is responsible for all of Xceptor’s learning services and resources including curriculums and courses, certifications, documentation, online community, and learning at the point of need which is integrated into the platform.
The Enablement team helps users of the Xceptor platform to learn and develop skills and knowledge, empowering them to maximise their use of the platform and accelerate their time to productivity.
THE ROLE
Reporting to the Digital Learning Developer, you will ensure successful implementation of the Digital Adoption Platform, known as the In-app Help and Guidance feature in the Xceptor platform.
You will liaise closely with content SMEs in the product development team to create, test, and maintain walk-throughs for the Xceptor platform using the WalkMe guided assistance software.
The successful candidate will be passionate about enabling and empowering users to increase their productivity by providing help at the point of need in the Xceptor platform.
KEY RESPONSIBILITIES
- Support the Digital Learning Developer to implement the Digital Adoption Platform (DAP) plan according to the backlog and business goals.
- Collaborate with SMEs from the product development team and other relevant stakeholders to write and develop training-based walk-throughs using DAP.
- Keep abreast of Xceptor product enhancements to ensure that content is up to date and relevant.
- Maintain effectiveness and interaction of published walk-throughs across Xceptor product versions.
- Use the error reporting and testing features of the DAP to conduct regression testing and to implement relevant adjustments.
- Integrate walk-throughs to the testing process using the DAP or other automated testing , working with the relevant product team QA for initial release.
- Build and maintain working relationships with the product team to highlight upcoming changes that may impact existing or future walk-throughs.
- Ensure that walk-throughs make a valuable impact by tracking goals and achievements of users.
- Support the Digital Learning Developer to develop actionable insights based on user interaction of walk-throughs and goals achieved.
KEY SKILLS AND EXPERIENCE
- Familiarity with instructional processes (technical writing, instructional design, walk-through development, coaching, or other training or e-learning experience) to develop well planned content flows.
- Excellent communication and interpersonal skills, both written and verbal to enable effective collaboration with SMEs.
- Understanding of web technologies (HTML, CSS, and/or JQuery)
- Creative thinking, attention to detail, and logical and analytical problem-solving skills to support the structuring and development of content integrated with the product.
- Organised with the ability to handle multiple projects concurrently to facilitate the differing development timelines of content flows and SME availability.
- An ability to take initiative and act in a proactive manner.
- A strong desire to expand current knowledge through research and learning.
In addition, ideally one or more of the following would be beneficial:
- Experience with WalkMe or similar digital adoption platform is valuable.
- Knowledge of the Agile development model or experience working in an Agile environment for seamless integration with the team.
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