Content Processing Senior Specialist at MultiChoice

Purpose of the Position:

• To ensure that the content processing department delivers high quality standard content to linear playout, VOD catalogues and Showmax that are 100% full and up to date all times
• To ensure that content receipted by the facility is done so timeously
• To ensure that workflows are defined across the broadcast value chain and ready for use as input across the spectrum of video services offered by MultiChoice
• To lead content processing (Linear, Explora Catchup, OTT and Showmax) projects and ensure effective and efficient daily operations

Key Performance Objectives

Tasks

Operational Delivery and Process Implementation

• Continuously ensure operational improvements, working with the Senior Manager, Content Processing and other critical stakeholders to ensure successful and timeous delivery relating to all customer requirements and deadlines  
• Identify trends in the Content Processing environment and effectively communicate to relevant stakeholders
• Put measures in place to ensure that all content is processed on arrival without delay
• Stringently ensure content security
• Regularly engage and consult with system engineers in order to continuously improve operational processes and technical infrastructure
• Proactively communicate and respond to any potential delays in the content operations processes
• Manage any new developments impacting the performance of local and international content processing operations
• Manage accurate preparation of content and resolving ongoing matters
• Responsible to forecast and budget for departmental projects
• Manage departmental expenditure and ensure 10% saving for every financial term

Documentation and Quality Control 

• Draft and maintain operations documentation related to sub-department operations  
• Provide and Manage pre-quality checks of content
• Achieve an ongoing reduction of errors and resolve any reported errors
• Uphold the required content delivery standards.
• Ensure compliance with SLA’s, OLA’s and Studio Rights Grids
• Improve ways of working to ensure that teems meet relevant SLA’s and OLA’s by improving the ways of working.
• Ensure targets are met with regard to project implementation, review and improvement
• Embed company policies, procedures and processes that affect service delivery

Stakeholder Management

• Ensure effective ingest capacity management, analysis, planning and infrastructure expansion in relation to current and future stakeholder content requirements
• Manage stakeholders to ensure effective delivery of the business unit’s objectives
• Manage streamlining processes between Content Operations, On-Air and Traffic teams
• Monitor product category by ensuring overall service delivery is at an operational level agreed upon
• Ensure that incidents are managed in collaboration with first Line operational support, Engineering, Connected Video and Irdeto, within priority and severity times to resolve standards or agreements
• Effectively coordinate team to resolve customer queries
• Ensure that all stakeholders (Internal & external) are fully informed of problems or incidents affecting the value chain and ultimately the effective delivery of quality service
• Client/stakeholder engagement to ensure that current and future needs are met
• Manage risks for the team’s portfolio of services offered
• Provide input into the establishment, maintenance and management of SLA’s and OLA’s with supported business units

Qualifications

• Degree in Computer Systems/Information Technology/Electronics
• Equivalent Degree/NQF Level 7 qualification in management

Experience

• A minimum of 5-8 years’ experience in broadcasting or similar position
• A minimum of 2 years’ experience in management
• An understanding of broadcasting workflows and systems such as Synergy, CDN, CMS, Elemental, Ardome, VizOne, Vantage, VizConnect, Share Point and Media Manager, would be an advantage
• Strong skills in a technical and operational project environment and demonstrable attention to detail.
• Good technical knowledge of associated technologies and processes

Technical Competencies

• Content Processing delivery value chain
• Content Processing infrastructure
• Quality Management
• Risk Management
• Escalations management
• Resource planning and workload distribution
• Incident and Problem Management
• Professional interaction with Clients and Customers

Behavioral Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking