Contractor: Service Operations at Toyota

• A vacancy in Future Toyota: Service Operations (Johannesburg) reports to the Manager: Service Operations and focuses on managing and maintaining key system integrations (WYW, ES, FIR) that support business functions.
• The role involves overseeing system performance, supporting enhancements, and identifying new integration opportunities as business needs evolve. It requires strong analytical and problem-solving skills, with a focus on improving processes, workflows, automation, and implementing best practices.
• The position also works closely with cross-functional teams across TSAM, including Sales & Marketing, Parts, Technical, Suppliers, and the dealer network, to ensure smooth integration and operational alignment across the business.

KEY PERFORMANCE AREAS:

• Management and implementation of TSAM While you wait service and Express Service project.
• Creation and monitoring of Implementation plans
• Supporting Dealers with their While you wait implementation progress.
• Providing support to Dealers and DM’s on Kodawari and Fix It Right.
• Provide dealers with TSAM Express Service Training (SM, SA, Technicians, etc.)
• Implementation and evaluation of TSAM Express Service to qualifying dealers.
• Improvement and adherence to After Sales Franchise Standards at Dealer Level.
• Participate in the creation of best practice documentation, process/workflow mapping, and user guides.
• Establishment of frameworks and processes in the Service Department to improve customer experience results and promote sales and service collaboration to waiting for customers.
• Strong organizational skills and the ability to balance, prioritize, and manage multiple projects of differing priorities and deadlines.
• Excellent written and verbal communication and the ability to create comprehensive and accurate documentation.
• Promotes continuous improvement, innovation, sharing, and ownership of work through various departments. (Small Group and root cause activities).
• Ensure sustainability through resource development (housekeeping, elimination of waste, and standardisation).
• Focus on and promote quality and safety in the work environment.
• Measurement of key performance areas to identify abnormalities.
• Provide training to the TSAM Field staff for express service.
• Requirement to travel frequently (Locally, inter-provincial, and neighboring countries)

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• NQF level 5 (240 Credits) studying towards 360 credits
• PC Literacy: MS Excel & Word intermediate to advance level.
• Basic knowledge of the major Dealer Management Systems (Autoline, Automate, Motodata)
• E-Toyota One service application expert
• Dealer Network experience (Parts and Service)
• Product and general automotive business knowledge (Sales, Service, and Parts Management).
• Understanding the fundamentals of supply chain and inventory management.
• Customer handling skills
• Basic financial skills (Parts & Services)
• Excellent verbal and writing skills.

COMPETENCIES

• Accurate Information gathering and analysis.
• Awareness and commitment to our mission.
• Awareness of situations and decisiveness.
• Communication and sharing of mid to long-term plans.
• Creation of an innovation vision
• Establishing framework and systems for organisational review.
• Feedback on evaluation and long-term development of others.
• Strategic review of work methods.
• Negotiation and good communication.
• Relationship building.
• Motivating.
• Integrating.