Control Room Manager (Security) - Epping at SA Metal Group

• SA Metal Group (Pty) Ltd requires a committed, hardworking and motivated individual to join their Security team as a Control Room Manager.
• The successful applicant will be responsible for the supervision of Security employees as well as providing security services to the Group.
• The successful candidate will report to the Security Manager.

Responsibilities (NOT limited to the below)

• Manage the control room operators to ensure effective-monitoring security cameras and alarms.
• Ensure the safety of the SA Metal fleet and response activation.
• Assist security managers with incident investigations, tracking and detailed reporting.
• Conduct internal investigations into theft, fraud, misconduct, accidents, safety breaches, and other security-related incidents.
• Gather, analyze, and preserve evidence in accordance with company procedures and legal requirements.
• Interview witnesses, suspects, and employees to obtain detailed and accurate statements.
• Draft clear, factual and detailed investigation reports with findings and recommendations.
• Liaise with law enforcement and other external agencies when required.
• Monitor compliance with company policies, security protocols, and access control systems.
• Support disciplinary processes by presenting findings and evidence.
• Conduct surveillance and monitoring where necessary to prevent losses or breaches
• Develop standard operating procedures for the control room.
• Train the controllers to meet the required expectations for the position and deliver as per the best practices for the control room.
• Ensures that all Employees’ Written Task Procedures are updated, explained and the employee understands the contents thereof.
• Inspect the control room occurrence book daily and ensure the required standards are met.
• Ensure security systems are operational and maintained.
• Ensure all incidents are recorded accurately and as per the indicated timelines.
• Laisse with dispatch teams in case of emergencies.
• Compile incidents reports and report to management.
• Compile monthly reports.
• Manage the Control room team including: motivate the team, manage time and attendance, maintain discipline and offer guidance and assistance as and where required.
• Maintain and administer processes on security systems.
• Maintain and administer building alarm processes.
• Perform ad-hoc tasks as and when required
• Adheres to Health & Safety Regulations in terms of the Safety file for the department.

QUALIFYING EXPERIENCE

• Grade 12 Certificate or equivalent.
• Grade A PSIRA Certificate.
• Computer literate (Microsoft Word, Excel, Outlook, CCTV).
• Valid driver’s license.
• On-line vehicle tracking experience.
• At least 10 years’ experience working in a security control room environment
• At least 5 years’ experience managing a security control room team.
• Technical knowledge of CCTV, deep alert and dial up monitoring systems.
• Problem-solving skills.
• Multi-tasking skills.
• Successful implementation of Company Rules & Regulations.
• Proven management ability
• Apply site procedures consistently.
• Excellent report writing skills.

QUALIFYING ATTRIBUTES

• Self-motivated.
• Inherent willingness to adhere to company policies and procedures.
• Trustworthiness and honesty.
• Being able to work under pressure.
• Good communication skills.
• Good observation skills.
• Critical thinker
• Ability to motivate people.