Control Tower Controller at JD Group

Key Responsibilities

Operational Monitoring & Coordination:

• Oversee and manage real-time data flows within the supply chain network to ensure smooth operations.
• Monitor key performance indicators (KPIs) such as delivery accuracy, lead times, and inventory levels.
• Track shipments, production, or other operational movements through digital dashboards and tracking systems.
• Identify and address disruptions, bottlenecks, and inefficiencies proactively.

Issue Resolution & Risk Mitigation:

• Act as the first point of contact for escalation in case of operational disruptions.
• Analyze root causes of delays, shortages, or operational failures and coordinate corrective actions.
• Liaise with logistics providers, internal teams, and external partners to ensure problem resolution.
• Implement contingency plans and alternative solutions in case of unforeseen circumstances.

Stakeholder Communication & Reporting:

• Provide timely updates to internal and external stakeholders regarding operational performance.
• Generate and analyze reports to highlight trends, risks, and opportunities for process improvements.
• Facilitate cross-functional collaboration between logistics, procurement, customer service, and warehouse teams.

Process Optimization & Continuous Improvement:

• Identify areas for process enhancement using data analytics and industry best practices.
• Support automation and digitization efforts to improve control tower efficiency.
• Participate in strategic planning initiatives to optimize supply chain or operational workflows.

Compliance & Quality Assurance:

• Ensure adherence to regulatory, safety, and compliance standards across all operational activities.
• Maintain data accuracy and integrity within the control tower system.
• Support audits and compliance reviews by providing necessary documentation and insights.

Required Skills & Qualifications

Education & Experience:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field.
• Experience working with control tower solutions, ERP systems, or logistics platforms (e.g., SAP, Oracle, TMS, WMS).

Preferred Qualifications:

• Certifications in supply chain management or logistics (e.g., APICS, CSCMP, Six Sigma).
• Experience with automation, AI-driven logistics tools, or digital transformation projects.
• Multilingual proficiency, particularly in languages relevant to key supply chain regions.