Coordinator: Dispute Resolution (X3) at The South African Revenue Service (SARS)

Job Purpose

• To conduct reviews of standard disputed tax assessments or decisions to ensure the correct application of the relevant legislation and ultimate resolution of the tax dispute

Education and Experience

Minimum Qualification & Experience Required

• National Diploma in Auditing, Accounting and Taxation (NQF-6) AND 2-3 years' Auditing experience in a Legal/ Tax environment, of which 1-2 years at a knowledge worker level.

Alternative Minimum Experience:

• Senior Certificate (NQF 4) with 5 years’ Auditing experience in a Tax environment, of which 1-2 years at a knowledge worker level

Minimum Functional Requirements

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Administer and coordinate the receipt of cases, tax compliance checks, data capturing, preparation for allocations and administrative assistance with rulings.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Constantly align own work method to changes in work requirements, procedures, policies, processes, and delivery systems to meet contracted targets or set timelines.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Develop and maintain a database of documents, decisions and outcomes relevant to the business unit.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Manage the performance objective tracking system to ensure compliance with prescribed statutory requirements, rules and regulations.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Maintain professional interactions and ensure ethical dealings with clients at all times by constantly building customer relationships.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering excellent service that is consistent and in line with SARS service delivery standards.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to continuous learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Efficiency Improvement
• Events, Meeting or Task Coordination
• Functional Policies and Procedures
• Legal Administration
• Legal Knowledge and Knowledge of Ethics
• Legal Records and related Systems
• Legal Writing Skills
• Reporting

Deadline:10th February,2026