Coordinator:Online Commerce at Ackermans

• A position has become available in our Online Commerce Team, for a Coordinator. You will be responsible for coordinating the sample management between the Merchandise teams and the Studio to ensure all samples are handed over as per the studio’s Critical Path timelines and returned to the teams in full. You will also be responsible for enriching the product information in our Product Information Management system for our website.

KEY RESPONSIBILITIES:

Sample Management

• To effectively manage all samples throughout the entire Online Commerce Critical Path
• Determine which inflow samples to gather for handover to studio
• To continuously organize and maintain samples and sample rails, trafficking and organizing sample room and ensuring the safe keeping of all samples.
• Provide on-going assistance with all tasks related to the handling of samples
• All information is always up to date.

Administration and Reporting

• Determine which inflow samples to gather for handover to studio and sharing handover dates with BA’s according to the required timelines
• To execute all administration and reporting with the required information relating to the sample management process
• Approved Pre-Production samples are gathered and tracked on the Monthly Sample Report
• To capture and monitor all sample movements between SBU and photo studio
• To continuously update and maintain all reports for record keeping purposes
• Ensure each sample has a sample tag
• Ensure each sample tag is completed in FULL on the correct template
• Digital teams are advised pro-actively of the estimate sample count that will be handed over as per the timelines

Communication

• To formulate trusting partnerships with key stakeholders 
• To communicate and follow up effectively with all relevant internal and external Customers/role players/key relationships. 
• To assist with the management of on-time shoot-ready samples and keeping the digital team up to date  

SEO enrichment and Quality Assurance of Attributes

• Inputting product names and attributes and ensuring they are accurate to the image and the SOP.  
• Quality checking of all product information, ensuring attributes are correct and in line with the product presented on the website.  
• Correct any faulty information and ensure correct SEO SOP’s/Style Guides are followed. 
• Relevant product information is up to date with latest trends and reviewed continuously to optimize products on the website.  

Provide general assistance to the Online Commerce Team

• To continuously assist and support the Merchandiser during all stages of the Merchandising Cycle

KNOWLEDGE REQUIRED:

• An understanding of the Clothing Retail Cycle & Buying process 
• An understanding of relevant buying systems and related processes  

EXPERIENCE AND SKILLS REQUIRED:

• Previous experience (preferably 2 years +) as a coordinator in an online commerce environment.
• Previous experience (preferably 2 years) in an Administrative or Buyer’s Assistant role within a retail/buying environment.  
• Previous experience (preferably 2 years) in an administrative role 
• Proficiency in the latest Microsoft applications (Outlook & Excel) – with a focus on intermediate to advance Excel capabilities. 
• Sound planning, organising & time management skills. 
• Ability to work with multiple in-house systems.

The ability to: 

• assess problems and make decisions.
• communicate effectively both within, as well as outside the company.
• build and maintain relationships.
• be resilient and maintain high levels of drive and initiative under pressure.
• positively influence others. 
• be resourceful and prioritise.
• work independently, as well as be a team player.
• be proactive.
• be flexible and adapt to change.
• be assertive.

QUALIFICATIONS:

• Matric (Essential)
• A relevant qualification in Retail, Administration, Fashion Design /Clothing Production/ Product Development /Merchandising, or a related field