Corporate Claims Consultant - JHB at Astral Foods Ltd

QUALIFICATIONS

• Minimum: Grade 12 or NQF Level 4 equivalent
• Preferred: Short Term Insurance Certificate (NQF5)
• Advantageous: FAIS and RE accredited 

EXPERIENCE

• Minimum of 5 years Motor corporate experience
• Experience in the short-term Insurance industry 
• Have a good understanding of insurance principles

RESPONSIBILITIES

• Dealing with the notification of new claims if reported telephonically or otherwise
• Identify customers’ needs through appropriate questioning and listening techniques
• Illicit required information from customers
• Identify and solve customers’ problems
• Follow correct logging procedures
• Retrieve data
• Identify information required for inputting purposes, including raising of accurate claims estimates
• Capture relevant information according to customers’ requirements and company specific standards and procedures
• Identify inaccuracies and take corrective action
•  Adhere to relevant claims processes and procedures
• Referral of problem cases to appropriate manager for resolution
• Immediately report any claim over the Digicall mandate to the appropriate insurer / broker or as prescribed in the client requirements