Credit Controller X2- Fixed Term Contract at Varsity College

Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

The IIE Varsity College, has two vacancies for Credit Controllers(fixed term contracts).
NB. positions may be based at either our Waterfall National Office, Durban North or Westville Campus. 

Duties and Responsibilities:

Collections/Handovers

• Collections on outstanding accounts as per assigned aging
• Following protocol in line with Standard Operating Procedures when dealing with different aging buckets
• Meeting monthly collection targets and reducing portfolio risk
• Ensure that all payment plans are adhered to
• Escalation and assistance of account related queries (Billing/statements/Payments)
• Ensure follow-ups are done on PTP's (Promise to pay) made on specific dates
• Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. First priority is to re-activate rejected debit order
• Manage holds on all accounts (current to be removed/arrears to be added)
• Ensure suspensions/Handover list are sent to Debtors Manager first to be checked and then campus
• Ensure confirmation is received from campus when suspension and handover is complete
• E-mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with aging bucket
• Detailed notes to be inserted for each account monthly as per assigned Age.Relevant contact information and debit order details if applicable must be confirmed.

Administrations/Customer Service

• Credit balance investigations and updating status/notes on portal
• Assisting with campus finance administration functions as and when required
• Assisting and dealing with queries via FreshDesk (VC Assist) as and when required
• Assisting with other adhoc task when required
• Build sustainable relationships with internal and external stakeholders through open and interactive communication
• Handle account payer/student queries or compliants and provide appropriate solutions and alternatives.

Quality Management and Reporting

• This will include the evaluation of all other KPA (Key Performance Area)
• Items such as quality of work, deadlines met and query handling will be checked
• Quality of e-mails, calls and letters sent will also be evaluated
• Information sent and response to campus team. Queries logged and resolved.

Competencies Required:

• Knowledge of Full Function Credit Control
• Knowledge of Accounts Receivables/Debit Orders /Bank Statements
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments
• Good Interpersonal skills/Customer Service driven
• Analytical and Problem solving skills
• Sound numerical skills
• Best suited to a friendly, organised person who works accurately and is able to handle pressure
• Honest, trustworthy and ethical
• Time management skills
• Ability to work in a team
• Ability to produce basic reports using Microsoft Office

Minimum Qualification Requirements:

• Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous

Minimum Work Experience Requirements:

• Minimum of 2-5 years credit control experience