Credit Life Non-Medical Assessor, SBIB, Wealth Insurance at Standard Bank Group

• Ensure that all claims are valid through the assessment process
• Do necessary checks and confirmations as laid down by company procedures
• Is able to assess and admit Death claims e.g. > 2 years and send through for signoff
• Is able to assess Retrenchment claims
• Ensure and check that all claims have undergone administration procedure
• Is able to call for additional requirements needed to assess claim
• Compile assessing claim statistics
• Synopsising of all claim information to make a decision on the maven claim system
• Follow up on outstanding claims
• Elevating ex-gratia claims and getting the relevant information
• Keeping up-to-date with the market changes, legislation and implementing changes
• Work within the claim’s turnaround times
• Is able to detect a fraudulent claim and meet individual fraudulent target

Internal

• Liaise with Credit Life Call Centre and claims consultants to explain decisions and ensure that communication to customer or business unit is correct
• Liaise with IT Department on any system related problems
• Compliance on all compliance related issues

External

• Liaise with outside companies, home affairs, clients, estate officers etc, to obtain relevant checks and confirmations
• Forensic investigators

Preferred Qualification And Experience

• At least 2 years Life Insurance background
• Matric
• RE 05
• FAIS 120 credits

Knowledge/Technical Skills/Expertise

• Life Insurance background required
• Computer Literacy, Word and Excel