Credit Specialist at Sanlam Group

What will you do?

Responsibilities:

Loan application assistance:

• Guide and support clients through the digital self-assisted loan application process, ensuring all necessary documentation is completed accurately and efficiently.

Credit report Support

• Assist clients in registering for their credit report and explain the contents clearly.
• Offer insights on improving credit scores and maintain good credit health.

Client relationship management

• Build & maintain strong, long-term relationships with clients through exceptional service and follow-ups
• Foster a collaborative and learning-focused environment within the team.

Sales Target achievement

• Meet or exceed monthly and quarterly sales targets by proactively identifying and pursuing new business opportunities.
• Develop and implement strategies to increase sales and client acquisition.
• Follow up and retention
• Ensure customer satisfaction & retention, including post loan approval check ins.
• Cross- selling
• Identify opportunities to cross sell or refer other financial products and services.
• Compliance & Risk Management
• Monitor and mitigate potential risks associated with loan applications and approvals

Qualification and Experience

• Sound experience and understanding of the working and value drivers of credit products
• Two to three years in a credit related environment

What will make you successful in this role?

• This role requires strong interpersonal skills, a deep understanding of credit products and the ability to meet and exceed sales goals.
• Communication and Influence: Strong communication skills, capable of influencing others and effectively conveying technical visions.
• Continuous Learning: A commitment to ongoing personal and professional development, staying abreast of new credit methodologies.
• Sound experience and understanding of the working and value drivers of credit products
• Two to three years  in a  credit related environment

Knowledge and Skills

• Processing transactions and conduct simple calculations
• Record keeping, filing and maintenance of databases
• Maintain work standards and quality verification
• Collating information for reporting
• Customer Service