FlySafair is South Africa's true low cost airline. We took to the skies in October 2014 and have expanded fast, linking several key destinations in South Africa.
Our intention is to keep our fares lower for longer and in so doing offer South Africans an affordable and easy air travel alternative.
FlySafair is a very dynamic company that prides itself o...
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Manage the daily operations of the Roster Helpdesk by monitoring incoming queries, logging issues, and assigning helpdesk tickets to the appropriate department or responsible individual;
Ensure that all helpdesk tickets are actioned and closed within a 24-hour turnaround time, adhering to internal service level agreements;
Proactively follow up on outstanding tickets and escalate complex or high-priority issues to the Manager;
Provide support to Crew Scheduling and Crew Control as and when required;
Execute decisions in line with established internal work instructions, CATS, CARS, and the company's Operations Manual;
Liaise with relevant stakeholders to ensure smooth coordination and communication during operational irregularities;
Prepare and submit daily, monthly, and annual reports detailing ticket resolution performance, helpdesk activity, and operational concerns;
Maintain accurate documentation of all changes made to a published roster resulting from actions by other departments, for audit and compliance purposes;
Extract operational data and compile comprehensive reports through clear visual representations such as graphs and dashboards;
Ensure all daily system and process checks are completed accurately and timeously to maintain operational readiness;
Monitor crew compliance with rest, duty, and flight time limitations as per regulatory and company requirements;
Perform additional tasks as delegated by management to support the efficiency and continuous improvement of the Crew Planning and Scheduling function.
Requirements
Grade 12 or Equivalent (Essential);
Diploma or Degree in a relevant field such as Logistics or Operations Management (Advantageous);
Minimum 3 years' Crew Scheduling or Training Planning experience (Essential);
Knowledge of CATS/CARS and SACAA Regulations;
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook);
Strong report writing and data analysis skills;
Excellent communication skills and telephone etiquette;
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