Jobs Available at FlySafair

Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Requirements

• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

go to method of application »

Description

• Required to perform various maintenance duties including, but not limited to:
• Conduct line maintenance inspections;
• Conduct routine inspections on various avionics systems on the aircraft;
• Conduct fault finding and rectify based on the fault;
• Perform thorough daily inspections of the aircraft to identify any potential issues or defects;
• Conduct necessary maintenance tasks to ensure the airworthiness of the aircraft;
• Adhere to established maintenance procedures and safety standards;
• All activities must be properly recorded and signed off as per SACCA requirements ensuring that all the required legal aspects are complied with;
• Health and Safety requirements must always be complied with to ensure Personal and other Personnel Safety, Fire and Accident/lncident preventions;
• Ensure that the work area, equipment, and tooling are properly maintained and safe prior to starting any job to prevent accidents or incidents to aircraft and staff;
• Apply analytical thinking and troubleshooting techniques to identify root causes and implement effective solutions;
• Communicate clearly and professionally to ensure smooth workflow and timely completion of maintenance tasks.

Requirements

• Grade 12 or Equivalent (Essential);
• Trade Test Certificate (Avionics-related, e.g., Avionician, Aircraft Instrument Mechanic, Aircraft Electrician, or Aircraft Radio Technician —SACAA recognised) (Essential);
• Licensed AME with SACAA WI, W2, W3 (Essential);
• B737-800 system courses (Essential);
• B737-8(MAX) system course (Advantageous);
• Oxygen course (Advantageous);
• Minimum of 15 years aviation maintenance experience (Essential) Line and SVM experience (Essential);
• Previous experience as an Aviation Technician on B737-800 avionics systems (Essential);
• Previous experience as an Aviation Technician on B737-8(MAX) avionics systems (Advantageous) OJT experience (Advantageous);
• Must be willing to work shifts, weekends and public holidays, including overtime when required;
• Must be available and willing to travel locally/internationally at short notice;
• Valid South-African passport and driver's licence;
• Sound understanding of technical aircraft publications and documentation (including SWPM);
• Maintain a thorough understanding of aviation regulations and safety standards;
• Good understanding of the Avionics Schematic systems;
• Excellent knowledge and troubleshooting experience on B737-800;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook, PowerPoint).

go to method of application »

Description

• Manage the daily operations of the Roster Helpdesk by monitoring incoming queries, logging issues, and assigning helpdesk tickets to the appropriate department or responsible individual;
• Ensure that all helpdesk tickets are actioned and closed within a 24-hour turnaround time, adhering to internal service level agreements;
• Proactively follow up on outstanding tickets and escalate complex or high-priority issues to the Manager;
• Provide support to Crew Scheduling and Crew Control as and when required;
• Execute decisions in line with established internal work instructions, CATS, CARS, and the company's Operations Manual;
• Liaise with relevant stakeholders to ensure smooth coordination and communication during operational irregularities;
• Prepare and submit daily, monthly, and annual reports detailing ticket resolution performance, helpdesk activity, and operational concerns;
• Maintain accurate documentation of all changes made to a published roster resulting from actions by other departments, for audit and compliance purposes;
• Extract operational data and compile comprehensive reports through clear visual representations such as graphs and dashboards;
• Ensure all daily system and process checks are completed accurately and timeously to maintain operational readiness;
• Monitor crew compliance with rest, duty, and flight time limitations as per regulatory and company requirements;
• Perform additional tasks as delegated by management to support the efficiency and continuous improvement of the Crew Planning and Scheduling function.

Requirements

• Grade 12 or Equivalent (Essential);
• Diploma or Degree in a relevant field such as Logistics or Operations Management (Advantageous);
• Minimum 3 years' Crew Scheduling or Training Planning experience (Essential);
• Knowledge of CATS/CARS and SACAA Regulations;
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook);
• Strong report writing and data analysis skills;
• Excellent communication skills and telephone etiquette;
• Willing and able to work after hours if required.

go to method of application »

Description

• Assume responsibility for compliance with SACAA, IOSA and AOC requirements relating to ground handling and cargo operations;
• Serve as the Dangerous Goods governance owner (or designated post-holder, if applicable);
• Ensure the implementation and maturity of the Safety Management System (SMS) within all operational areas;
• Oversee internal and external audits, regulatory inspections, and corrective action plans. Proactively identify, assess, and mitigate operational risks;
• Maintain all regulatory documentation, manuals, and approvals;
• Ensure incident, accident, and DG reporting is accurate, timely, and compliant with regulatory requirements;
• Ensure safe, efficient, and consistent execution of all ground handling and cargo operations;
• Monitor and improve OTP, turnaround performance, loading accuracy, and aircraft readiness;
• Ensure the fleet of aircraft is correctly trimmed within the weight and balance criteria and envelope;
• Oversee load control compliance, aircraft configuration accuracy, and documentation standards;
• Ensure all aircraft are operated within approved weight, balance, and loading limitations;
• Drive continuous operational improvement through data analysis, trend monitoring, and root cause investigations;
• Implement corrective and preventive actions to address recurring operational issues;
• Lead the end-to-end cargo operation, ensuring compliance with service level agreements, safety standards, and commercial objectives;
• Monitor cargo weights, load planning, and personnel availability;
• Oversee cargo manifest controls and reconciliation processes;
• Manage cargo irregularities, claims, pilferage, and damage investigations;
• Review and approve high-risk or exceptional cargo requests where applicable;
• Oversee monthly cargo reporting, performance analysis, and trend tracking;
• Drive optimisation of cargo revenue within safety and operational constraints;
• Manage relevant/applicable ground handling and cargo service providers;
• Establish and enforce SLAs, KPls, and performance. Conduct regular performance reviews with service providers;
• Lead contract negotiations, renewals, and compliance monitoring;
• Ensure service providers meet training, safety, and regulatory standards;
• Escalate and resolve contractual breaches or safety concerns;
• Drive cost optimisation without compromising safety or service quality;
• Monitor staff within the Cargo Operations and service providers receive required regulatory and safety training;
• Oversee COMAIL, COMAT, DG, SMS, and procedural training;
• Ensure manuals, SOPs, and operational documentation remain current and compliant. Implement training interventions following audit findings, incidents, or regulatory changes;
• Maintain oversight of catering equipment status across the existing fleet and ensure appropriate provisioning as additional aircraft are introduced. Establish and maintain effective communication frameworks with external catering service providers to ensure equipment remains sufficient, serviceable, and aligned with operational requirements;
• Participate in regular catering and performance review meetings with service providers;
• Oversee and ensure the effectiveness of processes for the collection, repair, and return of catering equipment, in line with defined serviceability standards;
• Procure catering equipment that is reliable, compliant, and operationally fit for purpose;
• Authorise vendor evaluations or changes to ensure cost-effectiveness and service quality;
• Identify and address systemic equipment issues or service provider performance concerns through structured escalation and corrective action processes;
• Manage costs within the department;
• Monitor cost drivers and implement efficiency initiatives;
• Approve expenditure related to equipment, training, and operational support;
• Forecast resource requirements based on network demand and seasonal fluctuations;
• Ensure responsible use of operational assets and equipment;
• Build, lead, and develop a high-performing team. Identify skills gaps and implement targeted development plans;
• Ensure succession planning for key operational roles;
• Partner with Flight Operations, Safety, Quality, Training, Engineering, and Commercial teams;
• Serve as a subject matter expert for all ground and cargo-related matters;
• Represent the organisation in regulatory, industry, and supplier forums;
• Provide regular reports and insights to executive leadership.

Requirements

• Grade 12 or Equivalent (Essential);
• Relevant degree/diploma (Essential);
• 10 years' Operational experience in a mid-sized organisation, of which, at least 3 years must have been in a Managerial role (Essential);
• Exposure to auditing practices (Essential). 

go to method of application »

Description

• Manage day-to-day delivery of a specific digital product stream.
• Manage the groomed backlog and sprint cycles of the individual digital products.
• Own and refine the product backlog, ensuring designs and user stories are well-defined and prioritised.
• Support sprint execution by clarifying requirements, through designs and user stories for the development team.
• Provide creativity and out of the box thinking to solutions.
• Translate the Product Manager’s vision and roadmap into actionable backlog items.
• Align features and releases with roadmap milestones.
• The list of tasks or duties and responsibilities herein is not exhaustive, and the employer is entitled to instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the role profile, or in accordance with operational requirements.
• Provide input into strategy by surfacing insights from team execution.
• Collaborate with UX/UI teams to ensure customer journeys of the features are well supported and defined.
• Validate product increments with users to ensure value delivery.
• Track feature performance metrics and use data driven insights to enhance features.
• Track sprint-level KPIs such as velocity, story completion, and defect rates.
• Provide feedback loops from delivery into strategic planning for Product Manager.
• Ensure team output ties back to product roadmap.
• Conduct retrospectives post sprint with individual delivery teams.
• Document user stories, acceptance criteria and workflows to build an accessible knowledge base.
• Ensure backlog items are visible, transparent, and updated.
• Create guides and training materials for cross-functional teams.
• Ensure comprehensive documentation for each phase of feature development.
• Build a knowledge base accessible across teams.
• Facilitate Agile ceremonies (refinement, sprint planning, reviews, retrospectives).
• Coordinate release planning and communicate project status, timelines, and any changes.
• Identify blockers and work with the team to resolve them.
• Streamline development processes to improve operational efficiency and reduce time-to-market.
• Fulfil a cross-functional role by engaging and facilitating effective communication flow between different business units.
• Ensure alignment of sprint goals with business priorities.
• Provide transparency on progress, risks, and changes.
• Develop instructional materials and support resources.
• Facilitate continuous learning to keep teams updated on product developments and best practices.
• Support training, adoption and smooth handover of new releases to business teams.

Requirements

• Grade 12 or Equivalent (Essential);
• Bachelor’s degree in Computer Science (BSc), Business Administration, or a related field (Essential);
• Scrum Certifications (Advantageous);
• 4 years+ experience as Business Analyst or Product Owner (Essential);
• Software projects and Digital solutions experience (Essential);
• Knowledge of Agile methodologies;
• Backlog management and user story mapping;
• Tactical and detailed product lifecycle execution through sprint planning;
• UX principles and acceptance criteria definition;
• Practical knowledge of tools.