Culture and Engagement Officer at Beekman Group

Key Performance Areas: 

• The incumbent will be responsible for implementing and driving an integrated culture and engagement strategy at all the Beekman Group resorts throughout South Africa. S/he should be able to engage, align and inspire resort employees with the company’s vision and business strategy. The role encompasses key aspects of how the company connects and relates to employees, to empower them to create the best possible customer experience. The role partners closely with the Resort Management and Customer Experience Teams to shape, drive and deliver culture, engagement, and internal communications.

Responisibilites include:

• Support the Staff Welfare Manager to define, build and grow the company culture.
• Lead and manage the internal engagement of the Beekman W.A.Y initiative, along with action planning and goal setting, ensuring the leadership team has access to insights that inform positive change.
• Lead development, implementation, and assessment of strategies and programs to continuously improve engagement among our employees contributing to a high performing organisation linked to our values.
• Build strong internal networks and drive change management, communication of culture initiatives.
• Provide counsel, guidance and tools to resort managers as to best practices in communicating with employees to elevate productivity, performance and pride.
• To influence social activity and performance update events including staff socials and guest interaction, in accordance to the resort Beekman W.A.Y Plan.
• Drive the development and implementation of people recognition initiatives that are valued across the organisation at all levels and ongoing ownership.
• Facilitate training of all staff at all levels to enforce the company culture.
• Oversee ad-hoc projects that further enhance the employee and customer/shareholder experience.

Requirements:

• 5+ Years relevant working experience.
• Background and experience in Internal Communications.
• Previous experience in culture building and or staff and customer engagement.
• Proven leadership, independence of thought / action, and the ability to analyse complex problems from multiple perspectives.
• Excellent facilitation skills.
• Must be able to manage multiple priorities, produce excellent work results, and follow through on commitments.
• While the position is based at our Head Office in Port Shepstone, the incumbent must be willing to travel extensively (to resorts) on an ongoing basis. Most of the incumbent’s work time will be spent at resorts.
• Analytical and Dynamic
• Meticulous & Performance driven
• Resourceful and a Self Starter
• Excellent interpersonal and communication skills