Customer Account Manager – Wind at The Talent Expert

What you’ll be doing (and why you’ll enjoy it)

• As a Customer Account Manager, you’ll be the key point of contact for customers in the South Africa market, leading the Service Department to achieve objectives and deliver best-in-class performance.
• You’ll take ownership of customer communication, manage claims and reports, and ensure that all customer sites operate according to company procedures.
• Your role will involve strategic and tactical ownership of customers throughout the sales and after-sales phases, handling customer requests and claims, and serving as a point of escalation.
• Additionally, you’ll engage in negotiations, develop account targets, and identify partnership opportunities.
• You will play a crucial role in improving performance and reliability data feedback from customer facilities and contribute to the flawless execution of handovers between project phases.

What you’ll need

• To excel in this role, you should have a strong background in customer management ideally with in the wind energy or Solar Energy Industry. Some Bachelors degree, either in Engineering, Commericial, Business or Law.
• Excellent communication skills, and the ability to understand and address customer business strategies and challenges.
• Your technical experience and teamwork competence will be essential, along with good judgment, decision-making skills, and a focus on client satisfaction.
• A willingness to travel, including nights away from home, is crucial, as well as the ability to share knowledge and experience.