Customer Advisor - Cape Town at Capita July, 2024

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- Customer Advisor - Cape Town at Capita
Posted: Jul 17, 2024

Expires: Not specified

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Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens.We partner with clients to transform their businesses and services, taking on the complex and difficult things so they dont have to. As part of the fabric of UK society, were ...
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Customer Advisor - Cape Town
- Job Type Full Time
- Qualification Higher National Certificate , Matric , National Certificate (NCV)
- Experience
- Location Western Cape
- City Cape Town
- Job Field Customer Care, Success and Service
Job Description:
- To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
- To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
- To respond to all contacts from both internal & external customers made via all the available channel
- To accurately capture data and enter it on to the relevant systems More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
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Customer Advisor - Cape Town at Capita

Customer Advisor - Cape Town

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Customer Advisor - Cape Town at Capita

Customer Advisor - Cape Town

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