Vacant Job Positions at Capita

Job Description:

• To achieve customer and client KPI targets in relation to all contacts   received via multiple channels working within the requirements of data protection legislation 
• To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
• To respond to all contacts from both internal & external customers made via all the available channel
• To accurately capture data and enter it on to the relevant systems More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

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Role Objective 

The Visual Designer in this role will provide and deliver outstanding customer outcomes, so that every contact is a positive one.  As a core member of our Marketing team this role is for the the Visual Designer.  You will be at the forefront of shaping our creative content within the brand guidelines of the Capita Group. 

Professional Know-how 

• Academic: 
• Grade 12 (Matric) 
• Higher Institution qualification in Graphic design 

Experience: 

• 2-3 years industry experience in Graphic design (Agency or Inhouse)  

Working Relationships 

Internal: 

• Sales 
• Marketing 
• Leadership Teams 
• Communications and PR Teams 
• Solutions and Bid Teams 
• Product Marketing 

External: 

• Client Stakeholders  
• Industry forums 
• Partner networks 

Primary Responsibilities 

• Develop and oversee the execution of creative projects including graphic design and videography. 
• Lead and manage creative projects delivering high-quality visual content. 
• Collaborate with cross-functional teams to develop creative concepts and strategies. 
• Ensure all creative projects are delivered on time, within budget and to the highest standard. 
• Stay up to date with industry trends and advancements in technology to ensure the team is producing innovative and relevant content. 

Management/Supervisory Responsibility: 

• This role may require you to manage a blend of outsourced and agency teams to fulfill your duties, as well as internal shared services. 

Key Competencies  

Knowledge (what must I know): 

• Proven experience as a creative lead, with a strong background in graphic design and videography. 
• A strong portfolio showcasing a range of creative projects. 
• Excellent leadership and time management skills. 
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop, Final Cut Pro, Adobe Premiere Pro). 

Skills and Abilities (what must I be able to do / display) 

• Effective communication and collaboration skills. 
• Ability to work under pressure and meet tight deadlines. 
• Flexibility 

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Job Description:

The Talent Acquisition Co-ordinator represents Capita throughout the hiring process and upholds the highest levels of candidate engagement and experience.

Primary Responsibilities 

• Post job advertisments on various platforms, ensuring that they are clear, accurate and appealing.
• Screen resumes and applications to identify qualified candidates.
• Maintain and update recruitment databases and applicant tracking systems.
• Handle communication with candidates throughout the recruitment process.
• Assist in organising and attending to job fairs and recruitment events.
• Conduct reference and background checks on candidates as required.
• Co-ordinating onboarding with all new hires.
• Collating documentation for Recruiters
• Record keeping of all vetting checks and assessments
• Attending various meetings (daily, weekly and monthly) to provide work updates to Managers and Recruiters.

Professional Know-how

Academic:

• Matric (Completed) 

Experience: 

• 6 Months high volume administration experience
• Proficieny in recruitment software

Working Relationships

Internal: 

• Internal Stakeholders 

External: 

• External candidates
• External organisations supporting with references etc

Key Result Areas 

Essential: 

• Ability to handle high-volume recruitment
• Strong negotiation and interpersonal skills
• Proficiency in MS Suite.
• Attention to detail
• Personal integrity and respect for confidential information
• A positive, proactive thinker with an optimistic approach to delivery
• High level of initiative and ability to work independently
• Client and Customer focus

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Job Description:

The Desktop Engineer in this role will provide first and second line technical support. Should have an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of system problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.

Professional Know-how

Academic:

• Grade 12 (Matric)
• Certification in A+, N+ and/or MCTS/MCITP, CCNA, ITIL

Experience:

• 2-3 years IT support experience

Working Relationships

Internal:

• Operations/functional line

External:

• Vendors/External service providers

Primary Responsibilities

• Must be able to perform labour intensive tasks, as well as to work after hours, on weekends and on standby when necessary
• Attention to detail to ensure that all IT equipment is setup in line with industry standards.
• Takes initiative and works under own direction. Takes ownership and responsibility for work and sees it through to resolution.
• Makes quick, clear decisions which may include tough choices or considered risks.
• Listens, supports and cares for others and Shows empathy.
• Relates well to people at all levels.
• Provide first line response for users requiring assistance with system issues and problems.
• Respond to requests for assistance by phone, email and/or using a service desk management system
• Logs all system problems and tracks the calls through to resolution
• Ensures timely escalation of problems by assigning an appropriate priority and resolution
• Documents Service Desk processes, procedures and resolution information
• Provides day to day end user support.
• Diagnoses causes of problems being encountered, and determines/ suggests needed corrective actions
• Follow procedures for software and hardware inventory and license tracking
• Analyze existing hardware and software processes, identify potential improvements
• Standardize and document all new processes and procedures
• Provide a single view to the management for system related problems
• Implements, maintains and manages the cascading of all relevant Capita policies & procedures to team members
• Reports all Health & Safety incidents to the Occupational Health and Safety Officer on site.
• Ensure safe working practices are adopted by themselves and other employees in their work areas to maintain a safe working environment for employees and clients. These are defined in the staff handbook.
• Work in compliance with the code of conduct of Capita and its commitment to equal opportunities.
• Quality assurance
• capturing and managing asset tracking during deployment and working with IT Asset team to ensure timeous updates back to them

Management/Supervisory Responsibility:

This position does not have a management responsibility.

Key Competencies

Knowledge (what must I know):

• Experience working in a fast-paced and structured environment is an advantage
• Quality Assurance principle

Skills and Abilities (what must I be able to do / display)

• Working with people
• Attention to detail
• Persuading and influencing
• Coping with pressures and setbacks
• Commercial Awareness
• Relating and networking
• Structured Thinking
• Strategic Management
• Methodical approach
• Commitment to Customer Excellence
• Business acumen
• Quality Management
• Ability to conform to policy and Procedure
• Championing Capita’s Values (VOICE)