Customer Consultants - Hemingways at Dis-Chem Pharmacies

The purpose will be to interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns.
Minimum Requirements:
Essential:

• Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
• At least 1-year experience in administration or public relations
• Strong communication and customer interaction skills
• Computer literate – MS Office
• Willing and able to work retail hours 

Advantageous:

• Administration / Customer Service / Public Relations qualification
• Third additional language
• SAP experience

Job Description:

• Ensure accurate data capturing and completion of documentation is done
• Check card balances, card reports and/or statements for customers
• Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
• Ensure Accurate Process of Transaction – TRMS – capturing and reporting
• Manage stock control and shrinkage
• Checkpoint reversals on statements
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
• Ensure effective internal communication (within customer service/benefits programme)
• Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
• Manage and report complaints and compliments through the customer service diary
• Ensure effective external communication (customer feedback)
• Respond to written or e-mail queries on various platforms
• Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
• Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
• Accurate recruitment and capturing of customers
• Coordinate and manage in-store events and promotions
• Create a central point of contact for all general queries, compliments and complaints
• Assist customers with any queries, and refer customers to the appropriate departments where applicable
• Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
• Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
• Provide relevant benefit programme training to all departments, and ensure implementation of training
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

Competencies:
Essential:

• Administration of customer relations
• Strong command of the English and Afrikaans languages
• Exceptional communication and active listening skills
• Problem-solving skills
• Sound analytical skills
• Patience
• Honest and trustworthy
• Time management
• Ability to lead by example

Advantageous:

• Relevant administration course
• Knowledge of the POPI and Consumer Protection Act
• Third additional language