Customer Credit Consultant at The South African Breweries (SAB)

Job Description

The Key Purpose of this role is to drive a "zero defects" approach to customer service as aligned to the customer SLA. Our aim is to provide excellent customer service to stakeholders. Increase profitability through effective credit management in line with the Credit Policy as well as promote department reputation as a Centre of Excellence.

Key Roles and Responsibilities:

Credit Collections

• Execute workload as per defined worklists on relevant IT platform/s
• Identify long overdue accounts and send final demands
• Communicate effectively and professionally via e-mail
• Work with relevant Credit teams to resolve applicable collections queries
• Form a partnership with the Regional Stakeholders and CXC, and provide relevant and timeous information to key Stakeholders
• Contact customers telephonically and request payment as per collection script
• Ensure customer engagement and conversation is recorded on the Credit Notebook
• Educate customers on credit offerings

Key Competencies & Attributes:

• May not be under debt review
• Time management skills
• Excellent customer interaction skills
• Effective communication, both written and verbal
• Excellent telephone skills and etiquette
• Excellent listening skills
• The ability to work towards strict deadlines
• Ability to work under pressure
• Good attention to detail skills
• Ability to reason and problem solve
• Able to work independently
• Displays customer empathy and understanding

Minimum Requirements:

• Grade 12 and studying toward a diploma/degree/certificate course or have already obtain such qualification
• At least 3 years’ experience in a credit / credit call centre environment
• Fluent in English and another official South African language preferably Afrikaans, Isizulu and seSotho
• Appropriate / relevant systems knowledge (SAP R/3)
• Computer literacy essential (MS Office)