Customer Engagement Admin at Anglo American

Job Description:

As a Customer Engagement Administrator, you will be required to effectively integrate processes to ensure efficient and effective resolution of customer needs, including Document Management and Query Management. Below are some of your key responsibilities.

• Assist employees with all payroll related queries including potential employees and ex-employees

• Interface with customers and service providers by providing a first line problem resolution service for the GSS and the Customer

• Respond to and investigate Customer queries and problems reported

• Escalate tier 2 type queries to resolvers in the Employee Data Management and Payroll Execution teams for remedial actions

• Develop strong working relationships with these resolver groups to ensure effective management of workflow and the efficient resolution of queries

• Ensure correct logging of queries on the relevant systems

• Follow up and provide feedback, guidance and information to customers and stakeholders within the required Service Level Agreement

• Physically engage employee by means of assisting employee to complete Sign on pack / employment

• Submit engagement documentation to GSS processing centre

• When received back, check document for relevant completion and forward to GSS processing centre

• Print and distribute payslips and tax certificates

This role is in the GSS Payroll Department at a Band 8 level reporting to the Payroll Coordinator.

Qualifications:

• Matric / Grade 12.

• Payroll or related HR qualification

Knowledge & Skills required:

• Knowledge of SAP systems

• Knowledge of a relevant query management system 

• 2 – 4 years’ experience of working in a HR or Payroll field

• Advantageous: mining sector experience

Additional information:

What we offer

When you join Anglo American- Global Shared Services, you can expect to enjoy a competitive salary and benefits package, but more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.