Customer Experience Specialist at Servest SA

Job Context    

• Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation.
• Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven Customer Experience Specialist to join a team based at our Johannesburg Branch. This role reports directly to Regional Manager, in the Servest Hygiene Solutions Business Unit.

Minimum Requirements    

• Matric/Grade 12
• Relevant qualification
• 2-5 years experience as a Key Account Manager or in a similar role
• Excellent customer service
• Strong accounting ability and understanding
• Good communication, interpersonal and organising skills 
• Good understanding of company products and service offerings
• Strong problem / query resolution / account reconciliation skills 
• Valid driver's licence and own vehicle  

Duties & Responsibilities    

• Manage all aspects of allocated accounts.
• Customer retention, follow through terminations to ensure equipment is removed and billing is stopped.
• Customer satisfaction, resolving customer queries within prescribed time limits.
• Feedback and communication with all internal departments.
• Continued relationship building with top accounts.
• Continued identification of additional sales opportunities.
• Participate in the roll-out of all national deals.
• Regular customer care surveys with allocated accounts.
• Conducting initial on-boarding survey following installations of new accounts.

Closing Date    

• 2026/05/20