Customer Liaison Officer at West Coast Personnel

• A Customer Liaison Officer from a manufacturing environment is needed in Bloemfontein (Freestate).
• Reporting to the Industrial Business Development Manager.

Key Responsibilities:

• Deliver professional, efficient, and courteous service to customers via telephone and email.
• Resolve customer queries promptly, aiming for first-time resolution wherever possible.
• Process customer orders accurately using SAP while ensuring stock availability and customer credit status.
• Coordinate closely with Business Representatives, Warehouse, Distribution, and Logistics teams to ensure timely order fulfilment.
• Keep customers informed regarding order status, delivery schedules, and any delays.
• Process customer claims, returns, rotations, and check-and-charge transactions in accordance with company procedures.
• Prepare quotations and respond to ad hoc customer requests.
• Maintain accurate customer records, calling schedules, and order documentation.
• Build strong working relationships with both internal departments and external customers.
• Ensure compliance with company policies, procedures, and quality standards.
• Assist with cost control by minimising errors, reducing waste, and supporting efficient resource utilisation.

Minimum Requirements:

• Certificate in Customer Service, Marketing, Exports, or a related qualification (NQF 5).
• Up to 3 years' customer service or Customer Liaison experience within a manufacturing environment.
• Experience processing customer orders and handling customer queries.
• Computer literate with strong MS Office skills.
• Working knowledge of SAP is essential.
• Excellent telephone etiquette and professional communication skills.
• Strong administrative skills with exceptional attention to detail.
• Must come from a manufacturing environment

Behavioural Competencies:

• Customer-focused with a service-driven attitude.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical ability.
• Proactive and action oriented.
• Well organised with good planning and time management skills.
• Flexible and adaptable in a fast-paced environment.
• Resilient and able to remain calm under pressure.
• High levels of accuracy, integrity, and accountability.
• Strong team player with the ability to build positive working relationships.